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Naitikpatel
Level: Powered On

Fail to send approver in start an Approval

Hello 

I created my approval work using following setting for file approve. Start an approval workflow can trigger when file is upload in folder. I am getting following error and my workflow is failed. So can you please help me for this issue.

 

thanks,

Naitik Patel

setup.PNGerrot.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Fail to send approver in start an Approval

Hi @Naitikpatel,

 

The Assigned to field under the Approval should be filled in with the User Email that within your same organization.

 

It will not work for external Emails.

 

The errror message "Found no matching users for '' " means there is no such user account exist in your organization.

 

If you would like to send Approval to external Email Address, then please consider switch to 

Office 365 Outlook->Send Approval Email Action,

Which allows to send Approval to external Email Address.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
Community Support Team
Community Support Team

Re: Fail to send approver in start an Approval

Hi @Naitikpatel,

 

The Assigned to field under the Approval should be filled in with the User Email that within your same organization.

 

It will not work for external Emails.

 

The errror message "Found no matching users for '' " means there is no such user account exist in your organization.

 

If you would like to send Approval to external Email Address, then please consider switch to 

Office 365 Outlook->Send Approval Email Action,

Which allows to send Approval to external Email Address.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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