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BB9
Level: Powered On

Planner creating duplicate tasks when receiving replies ro emails

Hello,

 

I created a flow to add a new task in MS Planner when ever an email is received. However, flow is creating duplicate tasks when a response/reply is received to the same email. I would like to avoid that. Is there a way to avoid the creation of duplicate tasks? I thought avoiding emails with "RE" would do the trick, but most of our subject lines have RE due to words like 'Reports'. Any thoughts?

 

Thank you!

1 ACCEPTED SOLUTION

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Community Support Team
Community Support Team

Re: Planner creating duplicate tasks when receiving replies ro emails

Hi @BB9 ,

 

Instead of checking using RE, please try with RE: in the Condition, as the replied emails always contain a “RE:” or “Re:”.

 

By the way, flow is case sensitive, in order all the situations could be checked, we can also add “Re:” in the Condition.

 

I have set up the flow likes below, please check it for a reference:

1.PNG

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
3 REPLIES 3
Super User
Super User

Re: Planner creating duplicate tasks when receiving replies ro emails

@BB9 

Can you post a screen shot of your Flow?  That will make it much easier to assist.

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Community Support Team
Community Support Team

Re: Planner creating duplicate tasks when receiving replies ro emails

Hi @BB9 ,

 

Instead of checking using RE, please try with RE: in the Condition, as the replied emails always contain a “RE:” or “Re:”.

 

By the way, flow is case sensitive, in order all the situations could be checked, we can also add “Re:” in the Condition.

 

I have set up the flow likes below, please check it for a reference:

1.PNG

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
BB9
Level: Powered On

Re: Planner creating duplicate tasks when receiving replies ro emails

Thanks for the response. I did make a small change to exclude emails with subject starting with "RE:" and "Re:" - Conditions: Subject does not start with!

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