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mattigrech
Level: Powered On

Adobe Sign unable to authenticate

anyone getting the below error? 

 

connectionAuthenticationFailed. Failed with error: 'Your product edition does not allow you to use this application. Please contact your account administrator for access. '. Please sign in again.

 

Please help!! thanks! 

9 REPLIES 9
Community Support Team
Community Support Team

Re: Adobe Sign unable to authenticate

Hi @mattigrech,

 

It seems that your account has been set by the administrator with some restrictions.

Please contact your account administrator to open the relevant permissions of the account to ensure that the Flow can be accessed normally.

Then try to update the connection again or create a new one to check if the issue still exists.

Take a try and feel free let me know if issue still exists.

 

Best Regards,
Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Administrator
Administrator

Re: Adobe Sign unable to authenticate

Hello, @mattigrech!

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-bacao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thank you for being an active member of the Flow Community!

-Gabriel
Flow Community Manager

-Gabriel
Microsoft Power Automate Community Manager
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npokhrel123
Level: Powered On

Re: Adobe Sign unable to authenticate

What Restriction though.

ace1
Level: Power Up

Re: Adobe Sign unable to authenticate

It would be helpful to get some detailed guidance on how to solve this issue.  All of the suggestions have been followed but the connection still doesn't work

SjoerdV1
Level: Powered On

Re: Adobe Sign unable to authenticate

I have the same issue. If anyone has an update please reply.

ace1
Level: Power Up

Re: Adobe Sign unable to authenticate

In order to resolve this, we needed to have Adobe Sign Enterprise licenses and we also changed our Flow Plan to Flow P1 license, even though Adobe Sign is not listed as a Premium Flow connector. If you are using an Adobe Trial account, its supposed based on a Business license, but all the documentation states that only Enterprise works with Microsoft integration. Hope this helps someone else! It works now for me.
SjoerdV1
Level: Powered On

Re: Adobe Sign unable to authenticate

That’s All very Nice but is totally besides the point. The Adobe Sign Trial signup for MS Flow was messed up by adobe for more than a week without any communication about it. Now it works again as it should and you can get a 30 day trial easily. #adobefail
ace1
Level: Power Up

Re: Adobe Sign unable to authenticate

The point is that the Flow connectors for Adobe is that they are still marked as "Preview" so you can't expect them to work 100% of the time.  And the Adobe Trial account shouldn't be used in an Production solution.  All of this to say, plan accordingly and communicate all these particulars to the people that need to know.

djbprogrammer
Level: Power Up

Re: Adobe Sign unable to authenticate

Contact the Office 365 or Adobe administrator?  Ambiguous.

 

Do we need to get a license from Adobe or Microsoft?  Where? How?

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