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Frequent Visitor

All Sharepoint flows failed yesterday and today with message "Bad Gateway" error 500, Status code 502

I am getting the following error on multiple flows and multiple instances of both Sharepoint Copy File and Sharepoint Move Folder. These are mission critical file movements that get sent to customers. Luckily I have a PDF backup process as well but this is a bug in my opinion. Nothing has changed on the sharepoint site and resubmitting the flow hours later was successful. I read that the Bad Gateway error is a transient error sometimes caused by upgrades by Microsoft.


    "message": "BadGateway",
    "innerError": {
      "status": 500,
      "message": "One or more errors occurred.\r\nclientRequestId: 18fac435-3a6a-44a0-8879-932e9b2dd0ba\r\nserviceRequestId: 18fac435-3a6a-44a0-8879-932e9b2dd0ba"

My flow with error is below. This is the simplest flow and the more intricate ones are the main issue. I have 2 of these very long complex flows that failed with the same error that you see in the attached but for different sites.





Dual Super User
Dual Super User

The 502 error denotes that the service was unavailable.  That could mean an outage on Microsoft's side in the cloud or it could just be a temporary problem with your Internet connection to the cloud. Without checking a lot of logs its hard to say what caused the issue, but a temporary connectivity issue is the most likely.

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Since this is a copy command running on Sharepoint Online I don't have access to any logs and this does appear to be a Microsoft issue. How can I escalate this issue with Microsoft? I can't have thie randomly happening on mission critical flow operations.

To verify what is happening with Microsoft you'll need to open a service ticket.

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Thank you.


Incase anyone at Microsoft is reading this thread. My Case number and Support Request Number are 119090524003386

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