Showing results for 
Search instead for 
Did you mean: 
Not applicable

Any Help/Assistance would be great

Hi Guys,


I'm an ICT & Projects Apprentice at Awen Cultrual Trust located in South Wales, one of my starting projects was to make an ICT Help Desk where my colleauges could either create a ticket using Sharepoint or Email into our ICT Help Desk mailbox and this would create a ticket. 


So far it's been a big learning curve but I've understood and managed to create a basic structure but there is one step which I'm totally confused about, I'll try to explain this as best as I can below.


> So I've set up a flow that when a Ticket is created, it will send an email to whoever has created it this the ID number in the Subject line. There is also a flow that sends an email to person who created the ticket when the ticket is modified (e.g, Ticket Status, Notes added etc) 


> The problem that I have is that if I my colleauge replies regarding an open/inprogress ticket, an email back to our mailbox that will automatically create another ticket therefore adding another ID number with the Subject and Body of the email becoming the ticket details. I'm sure that there is some sort of string or rule that if the user sends an email with the Ticket ID in the subject then it will not create another Ticket.


If anyone has any suggestions it would be really appreciated!


Many Thanks,



Continued Contributor
Continued Contributor

Sounds like you just need to put a Apply to each and Condition in prior to creating a new ticket.  Pull your list of tickets from Sharepoint, then check if the subject contains any of those ticket numbers (create a variable, set default to False.  If your condition inside the apply to each loop finds a match, set variable to true).  After the loop, If true, then have it bypass new ticket creation.


Let me know if that makes sense.




Did I answer your question? Mark my post as a solution!

Not applicable

Thanks for the information - I'm understanding the guildlines to what you are saying however I'm having trouble finding and implementing variables etc. I'm going to give it this afternoon to figure it out if not I'll get back to you.


Many Thanks for all of your support - I really appreciate it 


- Leon

Hi @Anonymous ,


You could type "variable" in search box to use Variables action.



Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

Hi Barry,


Thanks for all the help so far - I've got as far as getting the variable implemented but have no idea on creating a variable regarding my issue (When a ID Number is in the subject line do not create another ticket) 


I wonder if you could help me with regards to that - I've got some time today to do some research so i'll see how far I can get.


Many Thanks

Continued Contributor
Continued Contributor

There are several ways to go about checking for the ID, but this should work.


Basically, you'll want to create a variable to reference whether a ticket exists or not.  Set that to false by default.  

Then, Get your sharepoint ticket list.

Then, for each value in that list, check if the email subject contains the ticket ID field from sharepoint.  If yes, set that variable to true.  

After this, you'll just have another condition based on the value of that variable.  If ticket_exists = true, do this, else, do that.





Not applicable

Thanks for the image, helped me understand alot better however it's still creating tickets. Is there something I am missing? on the condition Yes/No - do i have to continue my flow as normal for item creation under no?


The flow does fail if  I also insert the 'ID' tag into the 'Subject Contains ID'


I'll attach an image of how I have it set up


Helpful resources


Celebrating the May Super User of the Month: Laurens Martens

  @LaurensM  is an exceptional contributor to the Power Platform Community. Super Users like Laurens inspire others through their example, encouragement, and active participation. We are excited to celebrated Laurens as our Super User of the Month for May 2024.   Consistent Engagement:  He consistently engages with the community by answering forum questions, sharing insights, and providing solutions. Laurens dedication helps other users find answers and overcome challenges.   Community Expertise: As a Super User, Laurens plays a crucial role in maintaining a knowledge sharing environment. Always ensuring a positive experience for everyone.   Leadership: He shares valuable insights on community growth, engagement, and future trends. Their contributions help shape the Power Platform Community.   Congratulations, Laurens Martens, for your outstanding work! Keep inspiring others and making a difference in the community!   Keep up the fantastic work!        

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started:   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!    

Welcome to the Power Automate Community

You are now a part of a fast-growing vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun.   Now that you are a member, you can enjoy the following resources:   Welcome to the Community   News & Announcements: The is your place to get all the latest news around community events and announcements. This is where we share with the community what is going on and how to participate.  Be sure to subscribe to this board and not miss an announcement.   Get Help with Power Automate Forums: If you're looking for support with any part of Power Automate, our forums are the place to go. From General Power Automate forums to Using Connectors, Building Flows and Using Flows.  You will find thousands of technical professionals, and Super Users with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Power Automate community forums. Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered. Galleries: The galleries are full of content and can assist you with information on creating a flow in our Webinars and Video Gallery, and the ability to share the flows you have created in the Power Automate Cookbook.  Stay connected with the Community Connections & How-To Videos from the Microsoft Community Team. Check out the awesome content being shared there today.   Power Automate Community Blog: Over the years, more than 700 Power Automate Community Blog articles have been written and published by our thriving community. Our community members have learned some excellent tips and have keen insights on the future of process automation. In the Power Automate Community Blog, you can read the latest Power Automate-related posts from our community blog authors around the world. Let us know if you'd like to become an author and contribute your own writing — everything Power Automate-related is welcome.   Community Support: Check out and learn more about Using the Community for tips & tricks. Let us know in the Community Feedback  board if you have any questions or comments about your community experience. Again, we are so excited to welcome you to the Microsoft Power Automate community family. Whether you are brand new to the world of process automation or you are a seasoned Power Automate veteran - our goal is to shape the community to be your 'go to' for support, networking, education, inspiration and encouragement as we enjoy this adventure together.     Power Automate Community Team

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today!  

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Users online (3,169)