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Frequent Visitor

Approval Center versus approving in Outlook.

What procs the difference? i have some approvers that are able to approve in outlook, within the email, and other users who are directed to the approval center. Ideally I'd like all users to be able to approve within outlook. Thanks.

Community Support
Community Support

Hi @fmay,


Do you mean that other users would be directed to the approval center to make a response when they click "Approve" or "Reject" button within Outlook email?


I have made a test on my side and I could make a response within email and complete the approval flow. The flow works successfully as below:4.JPG





Please check if the other users update their Outlook client to the latest version, if not, please consider take a try to update their Outlook client to the latest version.


In addition, please check if the other users's Outlook client meets Outlook version requirements for actionable messages. Please ask other users to check if their Outlook client meets Outlook version requirements for actionable messages with following article:

Outlook version requirements for actionable messages


More details about Actionable messages in Outlook, please check the following article:

Actionable messages in Outlook



Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I have found that if you are trying to pass through a Comments field in the Approval email, then you will only get the Modern View (approval center) email.   When I have not included comments, I get the Actionable email where you can approve right inside the email itself.   Ticket open with MS today. 

Not applicable

I'm having the same issue.  Is there a way to turn off the approval center so that users can approve directly from their email even if I have details in the approval?

Frequent Visitor

I haven't found a way to do that... Sure would be a nice feature Microsoft (hint hint, wink wink).

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