Approval Failing

[novakre]

I have had the same flow in place for 10 months without error but it suddenly stopped working on 7/1/22, despite no changes being made. The flow continuously fails at the "Create an Approval" step and provides the following error message: "Request to XRM API failed with error: 'Message: A record with matching key values already exists. Code: 0x80040237 InnerError: '." 

After searching several boards I have not found a solution to this particular issue. I have tried rebuilding the entire flow from scratch but it continues to fail at the same point.  I have also deleted and recreated all of my approval connections.

[Rhiassuring · Accepted solution]

Hi there, 

You're probably going to hate this, but, are you able to wait a day or two? Reading the history of similar requests, it seems to be one of those things that can resolve itself. 

You've probably already seen this, since I see your comment about rebuilding and recreating your approvals - https://powerusers.microsoft.com/t5/General-Power-Automate/Approval-failing/m-p/460518#M45398 - but you'll see the comment in the bottom about it just magically starting to work again. 

[ChadVKealey]

I had an approval fail this morning with the same error. Must be a service issue. When it resubmitted the flow, it ran without errors.

[novakre]

You were correct. This issue appears to have resolved itself within 3 days. I am still unsure of what caused the issue which is frustrating, as it caused major delays to a critical workflow. In the interim, I created a copy of the flow and removed the approval related steps to ensure there was still communication going to the appropriate parties.