cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
dlazic
Frequent Visitor

Approval Flows failing with "The request failed. Error code: '500'. Error Message: 'BadGateway'."

Hello, out of nowhere all approval flows are failing with "The request failed. Error code: '500'. Error Message: 'BadGateway'." Checked just about everything we can think of at this point. Any ideas?2020-03-31_20-47-08.png

3 REPLIES 3
JohnAageAnderse
Memorable Member
Memorable Member

Hello @dlazic 

Have something changed in your environment?

Have you tried to test that all approval fails - try it out with yourself?

Kind regards, John

Thank you for responding. We were able to figure this out with Microsoft tech support. It turned out to be that this particular user was listed as Disabled in Power Automate Admin Center.

 

To review and resolve, do the following:

  1. Go to Power Automate
  2. Go to Admin Center (https://admin.flow.microsoft.com/environments)
  3. Click on your environment 
  4. Click on Security
  5. Click on "list of users" link
  6. On top left under the pin drop down select "Disabled Users:
  7. See if your user is in the Disabled Users list.
  8. Review users permissions by selecting the users and clicking on Manage Roles
  9. Navigate to Office 365 Admin center
  10. Click on Users - Active Users
  11. Search for the affected user
  12. Review Manage Product Licenses
  13. Ensure that user has Microsoft Power Automate Free checked
  14. Check the behavior 

Hope this helps someone

Thanks

Hello @dlazic 

Please mark your own post as the answer to the issue 🙂 That way everyone will know that the issue was solved, thanks, John

Helpful resources

Announcements
2022 Release Wave 1 760x460.png

2022 Release Wave 1 Plan

Power Platform release plan for the 2022 release wave 1 describes all new features releasing from April 2022 through September 2022.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

User Group Leader Meeting January 768x460.png

Calling all User Group Leaders!

Don't miss the User Group Leader meetings on January, 24th & 25th, 2022.

Users online (1,644)