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Helper III
Helper III

Approval Mail Details being halFed

Hello Guys,

I used start and wait For approval in my Flow but when the mail gets to the approver, only halF the details show up in the mail

lets say i have 

Pix 1.JPGPix 2.JPG


It comes out the bottom way
the other details do not show there? please help

also at times when the approval mail gets to outlook client, when the approver clicks on approve or reject it takes the user to microsoFt Flow on the browser. what could be the cause oF that.

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Community Support
Community Support

Re: Approval Mail Details being halFed

Hi @abieba,

 

Thanks for your feedback, I have tested that on my side, it is truely will happen the situation you mentioned. I assume that it should be caused by the time format, so I use the format function to convert the created time into "yyyy-MM-dd", it will work. So, you can try this method.Annotation 2019-10-16 154935.png

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

5 REPLIES 5
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Dual Super User
Dual Super User

Re: Approval Mail Details being halFed

Hi @abieba 

 

That should not be the case

 

Check the version compatiility for outlook with actionable messages

https://docs.microsoft.com/en-us/outlook/actionable-messages/

 

If the user approving gets redirected to Microsoft Flow Approval center, then user might either not be on the supported version of outlook or the user must be an external user

 

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Helper III
Helper III

Re: Approval Mail Details being halFed

Hello @RezaDorrani 

The user uses O365 version of outlook client so its updated, also uses outlook on the web. But it seems that issue is no longer there ran some test this morning and all seem to be ok.

But the 1st issue still prevails. 
the content of the start and wait for approval is halfed. what could be the issue

Highlighted
Community Support
Community Support

Re: Approval Mail Details being halFed

Hi @abieba,

 

Maybe you can use the markdown syntax the Approval details, for example:

https://docs.microsoft.com/en-us/flow/approvals-markdown-support

Annotation 2019-10-14 154233.png

 

Approval email received in Outlook online:Annotation 2019-10-14 154510.png

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

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Helper III
Helper III

Re: Approval Mail Details being halFed

hello @v-litu-msft,

Thanks for your respose would give it a try. But i have been able to resolve the issue, i dont know why it worked but maybe you could help me explain why it did.

So i had an inbuilt field Date created, i added it before every other field and the mail kept stopping there, but as soon as i took the field "Date Created" to the bottom , all the fields started showing. Do you know why that happened like that?

Highlighted
Community Support
Community Support

Re: Approval Mail Details being halFed

Hi @abieba,

 

Thanks for your feedback, I have tested that on my side, it is truely will happen the situation you mentioned. I assume that it should be caused by the time format, so I use the format function to convert the created time into "yyyy-MM-dd", it will work. So, you can try this method.Annotation 2019-10-16 154935.png

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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