Approval Mail Details being halFed

[abieba]

Hello Guys,

I used start and wait For approval in my Flow but when the mail gets to the approver, only halF the details show up in the mail

lets say i have 

It comes out the bottom way
the other details do not show there? please help

also at times when the approval mail gets to outlook client, when the approver clicks on approve or reject it takes the user to microsoFt Flow on the browser. what could be the cause oF that.

[RezaDorrani]

Hi @abieba 

That should not be the case

Check the version compatiility for outlook with actionable messages

https://docs.microsoft.com/en-us/outlook/actionable-messages/

If the user approving gets redirected to Microsoft Flow Approval center, then user might either not be on the supported version of outlook or the user must be an external user

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[abieba]

Hello @RezaDorrani 

The user uses O365 version of outlook client so its updated, also uses outlook on the web. But it seems that issue is no longer there ran some test this morning and all seem to be ok.

But the 1st issue still prevails. 
the content of the start and wait for approval is halfed. what could be the issue

[v-litu-msft]

Hi @abieba,

Maybe you can use the markdown syntax the Approval details, for example:

https://docs.microsoft.com/en-us/flow/approvals-markdown-support

Approval email received in Outlook online:

Best Regards,
Community Support Team _ Lin Tu
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[abieba]

hello @v-litu-msft,

Thanks for your respose would give it a try. But i have been able to resolve the issue, i dont know why it worked but maybe you could help me explain why it did.

So i had an inbuilt field Date created, i added it before every other field and the mail kept stopping there, but as soon as i took the field "Date Created" to the bottom , all the fields started showing. Do you know why that happened like that?

[v-litu-msft · Accepted solution]

Hi @abieba,

Thanks for your feedback, I have tested that on my side, it is truely will happen the situation you mentioned. I assume that it should be caused by the time format, so I use the format function to convert the created time into "yyyy-MM-dd", it will work. So, you can try this method.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.