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Advocate I
Advocate I

Approval Time Out based on Cut Off Times

I have an approval flow that get's escalated when it is not approved. I can set the time out to say 3D so that it gets escalated in 3 days. However, I also have a cut off time every week. Such that if the approval is not done by Wednesday 10 am, it should get escalated even if it has not been 3 days. How can this be achieved?

 
 
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Advocate I
Advocate I

Workaround. Used the Schedule Trigger in parallel to run at cut off times. Both the flows run independently of each other. So it will get escalated at the cut off time even if it has not passed the entered time out.

 

 

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Dual Super User III
Dual Super User III

Hey @Rajiv 

 

Currently you can add just one time out field in the action in Flow. If you want to check it for two time outs, you can probably configure a parallel branch and add a condition step over there, check the time stamps for the 3 days and the other cut off time and then in the Yes Branch of the condition add the escalation steps and terminate the flow. 

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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Thanks @yashag2255 .

 

The main issue is the Cut Off Time. How do I put it in the Time Out field so that it triggers at 10 am on Wednesday. What is the ISO 8601 format for that. Currently, it appears that it only takes duration like P3D or PT3H. I want to put something like WED 10:00:00. Hope that makes the original question clearer.

Highlighted
Advocate I
Advocate I

Workaround. Used the Schedule Trigger in parallel to run at cut off times. Both the flows run independently of each other. So it will get escalated at the cut off time even if it has not passed the entered time out.

 

 

View solution in original post

Highlighted
Dual Super User III
Dual Super User III

Hey @Rajiv 

 

Glad that you were able to resolve! If this issue/ question is resolved, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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