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AlexCretney
Level: Powered On

Approval action always results in Rejected even when Approved

Hi Guys, 

 

I have incorporated an approval action into a workflow and for some reason the approval check always resolves to false even if the approver selects to approve.

 

I've pasted a screenshot below incase it helps you troubleshoot. Im stumped. 

 

Broken Approval.PNG

2 ACCEPTED SOLUTIONS

Accepted Solutions
Super User
Super User

Re: Approval action always results in Rejected even when Approved

@AlexCretney:

 

Change the condition to equal "Approve" vs "Approved".

 

That should fix your problem.

 

If this does solve your issue, please mark your question as Solved.

 

Scott

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

View solution in original post

Community Support Team
Community Support Team

Re: Approval action always results in Rejected even when Approved

Hi @AlexCretney,

 

As @ScottShearer suggested, please modify the condition to Response is equal to Approve.

Because the return result of the approval action is Approve or Reject. Following screenshot for your reference:

1.PNG2.PNG

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Super User
Super User

Re: Approval action always results in Rejected even when Approved

@AlexCretney:

 

Change the condition to equal "Approve" vs "Approved".

 

That should fix your problem.

 

If this does solve your issue, please mark your question as Solved.

 

Scott

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

View solution in original post

Community Support Team
Community Support Team

Re: Approval action always results in Rejected even when Approved

Hi @AlexCretney,

 

As @ScottShearer suggested, please modify the condition to Response is equal to Approve.

Because the return result of the approval action is Approve or Reject. Following screenshot for your reference:

1.PNG2.PNG

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

AlexCretney
Level: Powered On

Re: Approval action always results in Rejected even when Approved

Thanks scott - I confirm this resolved the issue. 

 

The 'Approval' action actually defaulted to 'Approved', i didnt amend it in any way so this actually appears to be a bug in the approval action itself. 

 

Thanks for your help and apologies for my delay in confirming. I was on a course last week

JShipma
Level: Powered On

Re: Approval action always results in Rejected even when Approved

I am having the same issue, except I have "Approve" in my condition, not "approve" or "Approved".

 

Any suggestions?Screenshot1.pngScreenshot2.png

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