cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Helper I
Helper I

Approval action always results in Rejected even when Approved

Hi Guys, 

 

I have incorporated an approval action into a workflow and for some reason the approval check always resolves to false even if the approver selects to approve.

 

I've pasted a screenshot below incase it helps you troubleshoot. Im stumped. 

 

Broken Approval.PNG

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Super User III
Super User III

Re: Approval action always results in Rejected even when Approved

@AlexCretney:

 

Change the condition to equal "Approve" vs "Approved".

 

That should fix your problem.

 

If this does solve your issue, please mark your question as Solved.

 

Scott

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

View solution in original post

Highlighted
Community Support
Community Support

Re: Approval action always results in Rejected even when Approved

Hi @AlexCretney,

 

As @ScottShearer suggested, please modify the condition to Response is equal to Approve.

Because the return result of the approval action is Approve or Reject. Following screenshot for your reference:

1.PNG2.PNG

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

6 REPLIES 6
Highlighted
Super User III
Super User III

Re: Approval action always results in Rejected even when Approved

@AlexCretney:

 

Change the condition to equal "Approve" vs "Approved".

 

That should fix your problem.

 

If this does solve your issue, please mark your question as Solved.

 

Scott

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

View solution in original post

Highlighted
Community Support
Community Support

Re: Approval action always results in Rejected even when Approved

Hi @AlexCretney,

 

As @ScottShearer suggested, please modify the condition to Response is equal to Approve.

Because the return result of the approval action is Approve or Reject. Following screenshot for your reference:

1.PNG2.PNG

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Helper I
Helper I

Re: Approval action always results in Rejected even when Approved

Thanks scott - I confirm this resolved the issue. 

 

The 'Approval' action actually defaulted to 'Approved', i didnt amend it in any way so this actually appears to be a bug in the approval action itself. 

 

Thanks for your help and apologies for my delay in confirming. I was on a course last week

Highlighted
Regular Visitor

Re: Approval action always results in Rejected even when Approved

I am having the same issue, except I have "Approve" in my condition, not "approve" or "Approved".

 

Any suggestions?Screenshot1.pngScreenshot2.png

Highlighted
New Member

Re: Approval action always results in Rejected even when Approved

For anyone who has the same issue. Change the left hand side of the condition from "Response" to "Outcome". They changed their approval activity but didn't change manuals online

Highlighted
New Member

Re: Approval action always results in Rejected even when Approved

I have my workflow set so that 3 people must all approve. As soon as the last person approves the request - the requester is getting the "Denied" notification. It does not matter who but it is always the last person that approves. If the first or second person rejects, the requester automatically gets notified that it was denied as does the 3rd approver. 

 

It is set to check "Outcome" equals "Approve"

 

Workflow.JPGworkflow 2.JPG

 
 
 
 

Helpful resources

Announcements
FirstImage

Microsoft Ignite 2020

Check out the announcement of Power Platform content at Microsoft Ignite!

thirdImage

Experience what's new for Power Automate

Join us for an in-depth look at the new Power Automate features and capabilities at the free Microsoft Business Applications Launch Event.

firstImage

Power Platform 2020 release wave 2 plan

Features releasing from October 2020 through March 2021

Users online (4,864)