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sambg
Frequent Visitor

Approval completed, flow suceeded without a response.

Hi All,

 

As the title suggests, I've had an approval flow complete as successful without a human intervention. This is on a stable flow that's been running as expected for sometime.

 

The Wait for an approval outputs have a blank Response summary and Outcome with everything else looking in place compared with a run that completed as expected.

Steps that follow the approval and use the approval outputs are greyed out with no input or output info accessible.

 

Anyone have any ideas on how I find out what happened (short of putting in a support ticket, which is what I'll do if this post turns up nothing)?

 

Thanks, Sam.

1 ACCEPTED SOLUTION

Accepted Solutions
sambg
Frequent Visitor

Ah...it turns out it's a human, not power automate.

I did an audit search in MS Purview and can see the approval was cancelled by a staff member. I did a check and cancelling an approval returns no Response summary or Outcome so my flow actually worked as it should

It seems I've been given false information by the staff member that reported it to me, wasting my time and yours @AWorley too.

I appreciate the relies and effort though, thanks.

View solution in original post

6 REPLIES 6
AWorley
Super User
Super User

I don't think you have a start approval action that the wait for approval is waiting on. Personally, I would use the Start and Wait for approval action instead of waiting for approval. 

sambg
Frequent Visitor

Thanks @AWorley, but as I said, this is a stable flow that's been operating as expected for some time. It has over 250 sucessful runs so I don't think the error has anything to do with how I've put it together.

 

I think the error was in Power automate, or the approvals connector or Outlook  or maybe even somewhere in the network, I'm after ideas on where to look for it if anyone has any.

If you look at the start approval output does it have any values? 

 

Apply to each only skips if the value is equal to Null. It is possible that the Power Platform hiccupped; it happens to my approval flows consistently and we do about 800 a month for communications to business operations. So it's bound to be a 99.999% up time. 

sambg
Frequent Visitor

Ah...it turns out it's a human, not power automate.

I did an audit search in MS Purview and can see the approval was cancelled by a staff member. I did a check and cancelling an approval returns no Response summary or Outcome so my flow actually worked as it should

It seems I've been given false information by the staff member that reported it to me, wasting my time and yours @AWorley too.

I appreciate the relies and effort though, thanks.

All good! To prevent this from happening you can do a parallel branch with a failure configuration on the wait for approval. That way you can email/teams the state values to yourself and catch these one off situations!  

sambg
Frequent Visitor

I do have failure configurations and flow tracking for, I thought, most things but in 4 years I never had someone cancel an approval and then lie to me about it. ūü§¶‚Äć

 

I shall rejig my flows to take it into account. Thanks again.

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