cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
AngelinaSpring
Level: Powered On

Approval flow - not accepting users choice of Approver

Hi - hope you can help.

 

I have an approval flow set up for holiday requests.

In testing, the sequence has been as follows:

 

  • Item added to list (i.e. details of a holiday request)
  • approval email sent to specific user's email address
  • when approved/rejected, person requesting receives an email, the list item is updated

This all works fine.

 

However, depending on who's available, I'd like to allow a member of staff to choose who the approval request is sent to.

 

I added a list column 'Approval by?' (type: person/group) so they could select the approver.

Then I set up the approval email to go to 'Approval by? email' using the dynamic content tool.

 

However, when I run the flow, I now get an error message:

 

BadRequest. The request failed. Response content: '{"status":400,"message":"One or more recipients are invalid.\r\nclientRequestId: 1775cb98-acfb-431a-852a-11c2cac53a3a","source":"office365connectionprovider-northeurope.db3-ase-001.p.azurewebsites.net"}'.

 

Is there anything I can do to make this work?

 

Thanks

6 REPLIES 6
Community Support Team
Community Support Team

Re: Approval flow - not accepting users choice of Approver

Hi @AngelinaSpring,

 

I can reproduce your issue. With "Send an approval" action, the flow will fail. But I also had a test that I changed the Send approval email action to Send an email action, and filled the "To" field with Person/Group column dynamic content, the Flow actually will run successfully. I will report this issue to the pg and will update here if there is any further information.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
AngelinaSpring
Level: Powered On

Re: Approval flow - not accepting users choice of Approver

Thank you so much - it looks like such a simple thing which should work without issue!

Community Support Team
Community Support Team

Re: Approval flow - not accepting users choice of Approver

Hi @AngelinaSpring,

 

I was just discussing this issue with my colleague and it appears that he cannot reproduce this issue at all! So I tested again, and it seems that it is fixed for me now! I can receive the approval email in my Office365 outlook and the flow runs successfully. 

 

Although it is really weired, please try to recreate the flow and test. Also, make sure that you have choosed the "PersonorGroup.email" dynamic content. This is really important. 

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
AngelinaSpring
Level: Powered On

Re: Approval flow - not accepting users choice of Approver

Hi Mona

 

This is how my approval email is set up:

HRA flow.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Approval From? field is set up as a person/group.

 

Please let me know if you spot anything I have made a mistake with!

 

Angela

Community Support Team
Community Support Team

Re: Approval flow - not accepting users choice of Approver

Hi @AngelinaSpring,

 

What do you fill in the Approval from column in SharePoint? Did you make sure that you have filled the user name from the pick list in SharePoint and the user has the proper email address in O365 admin center?

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
AngelinaSpring
Level: Powered On

Re: Approval flow - not accepting users choice of Approver

Hi Mona

 

Yes, I start typing a few letters of the name I want to select, wait for the full name to appear as an option, and then select it to make sure I'm selecting the correct person/email account.

 

Angela

Helpful resources

Announcements
thirdimage

Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

firstImage

Incoming: New and improved badges!

We've given our badges an overhaul and also added some brand new ones!

fifthimage

Microsoft Learn

Learn how to build the business apps that you need.

sixthImage

Power Platform World Tour

Find out where you can attend!

seventhimage

Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Kudoed Authors (Last 30 Days)
Users online (4,810)