Approval response error "An error occurred. Please try again later."

[Misa]

Hello.

There has been several reports stating that when responding to an approval request, they receive the an error.  

Sometimes the user is able to go to the approval dashboard and respond there but this doesnt always work.

Does have a reason as to why they may be occurring?

Thank you for your time.

[Jcook]

Hello @Misa 

Please note that approvals can only be sent to people inside the same organization as the flow.

[Misa]

@Jcook

Hi.  Everyone that receives an approval request is in the organization.

[Jcook]

Hi @Misa 

How are the users accessing the approval?

Outlook App, or OWA?

Please try in OWA (office.com) If the Outlook app is the problem, make sure it is up to date.