Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Approvals Failing to Send Outside Organization

Hello all,


Currently, I am trying to prototype a Flow for our organization that creates an approval when a Form is submitted. We know that recipients need to be in our organization, or in Azure, and they are, but when we try to send test approvals out to the customer, they never receive it. It is instead sent to me directly. I created the Form and the Flow, and submitted the test, so maybe that is part of the reason I received it, but I am not sure. When I tested it again, sending it only to a coworker in my organization, it was sent correctly.


Can anyone advise why this would be happening, and how to fix this?

Solution Sage
Solution Sage

Hi @BrianFecteau ,


Approvals need to be to users with the same organisation.  Are your customers setup as guest accounts?


If I have answered your question, please mark my post as a solution
If you have found my response helpful, please give it a thumbs up

Connect on LinkedIn

Helpful resources

UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.

Users online (2,733)