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Adam-Smith
New Member

Automate copy of customer emails to public folders

Hello all. 

I'm wondering if Power Automate can assist with automatic filing of customer emails to public folders. We're using exchange online and have a public folders for each customer.  I'd like Power Automate to copy all incoming customer emails to their relevant public folder so our staff don't need to and can free delete.  It would be great if our responses were automatically filed too.

 

Would appreciate any thoughts on whether this is possible and if not, any suitable alternative options

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