Automated Email - body of email keeps clearing content

[LouLancs]

I have created a flow which takes information from a list in SharePoint and emails the content to an individual.  When I am creating the body of the email, I have been able to save edit and close down and come back to it a few days later to finish editing.

A few days ago, I discovered that the email content when I went into the flow as I wanted to edit it, all the content had disappeared, however when i ran the flow, the content that had been in the body of email still appears in the final 'sent email', however I am unable to edit the body now within the flow.

I created a 2nd duplicate flow, and now the same thing has happened.

How can I prevent this? or is this a glitch of sorts? 

many thanks for any help 

Louise L

[annajhaveri]

@LouLancs  can you please share what you configured in the email content?

[LouLancs]

 Hi there, 

here is a partial screenshot below, it is the information populated from a form they have completed, with the answers highlighted 

[annajhaveri]

@LouLancs are you using Send Email (v2) action to send emails?

[LouLancs]

Yes i am, please see flow below 

[LouLancs]

I have created the body of the email with no issues, saving and returning to the edit over a few days, then randomly one day it decides to disappear, but the email still displays when I run the flow, but I'm unable to continue to edit as its not there 😞

[annajhaveri]

@LouLancs  which browser are you using, can you try with different browser, chrome and edge and also incognito mode? Also try clicking the last button in toolbar and see if email content appears

[LouLancs]

I have been using Microsoft edge, I have just tried to open on Chrome but no joy, my company laptop does not allow me to enter incognito mode sadly, so unable to try this.

When I click on the 'code' icon this is all that displays, there is nothing else beneath that code 😞

[annajhaveri]

@LouLancs  are you able to use inprivate window in edge? I just want to see if its a cache issue, please try clearing the cache if you are able to. Can you check if you have "Experimental Features" turned on by going to gear button on top right corner, click "View All Power Automate Settings" and see if "Experimental Features"  is turned on or off? 

[LouLancs]

InPrivate window is not accessible on my company laptop, cached had been cleared and already tried the experimental features in settings on and off but nothing 😞

[LouLancs]

As an update 

I have not completely solved this issue; my work around though is that I have now recreated it using HTML, which has not disappeared yet!!!