cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
atp
Frequent Visitor

Connectors not recognizing existing Flow for Office 365 License

I have users who are licensed for Microsoft Flow via the Microsoft Flow for Office 365 license.  

 

Hello,  

 

We are having an issue with some user accounts where it seems like in use Flow doesn't recognize that users are already licensed.  Hoping someone might have a suggestion on how I can fix this.

 

The scenario is that we have users who have Office 365 E5 accounts and therefore are licensed for Flow for Office 365.  Everything looks in order on the licensing / assignments but whenever the user tries to use the system it tries to push them into a trial account.

 

If I generate the CSV I see the account is licensed:

CSV-Flow.png

 

On the https://us.flow.microsoft.com/en-us/pricing/ page when signed in as the user account it shows Microsoft Flow for Office 365 as the current plan:

 

CurrentPlan-Flow.png

 

However, when the user tries to connect to any connector (tried with Outlook, OneDrive and SharePoint Connectors) they get asked to start a free trial:

 

Trial-Flow.png

 

Does anyone have any suggestion on what I need to do so that when actually trying to use Flow it recognizes that the user is already licensed instead of trying to push them into a trial?

 

Thanks,

Greg

2 REPLIES 2
v-yamao-msft
Community Support
Community Support

HI @atp,

 

How did you assign licenses to users?

 

Please make sure you have given the users the access to Microsoft Flow for Office 365.

 

Here is a doc on Flow in your organization, please check it for more details:

https://docs.microsoft.com/en-us/flow/organization-q-and-a

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
atp
Frequent Visitor

Hello @v-yamao-msft,

 

The way I have them assigned is as follows. 


In the admin portal, I have expanded Office 365 Enterprise E5 without Audio Conferencing and made sure that Flow for Office 365 is turned on

Assignment-Flow.png

 

 

 

Like I have in the screenshot of the original post flow does seem to recognize it by showing Microsoft Flow for Office 365 as the current plan on the https://us.flow.microsoft.com/en-us/pricing/ page where the user is signed in from.  The problem seems to be isolated to usage - when the user attempts to use Flow that is the first indication there is an issue - when it tries to force the user into a trial despite already being licenesed.  

 

Thanks,


Greg

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

New Ideas Forum MPA.jpg

A new place to submit your Ideas for Power Automate

Announcing a new way to share your feedback with the Power Automate Team.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

MPA Licensing.jpg

Ask your licensing questions at the Power Automate AMA!

Join Priya Kodukula and the licensing team, super users and MVPs to find answers to your questions on Power Automate licensing.

Users online (3,251)