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robin5003414
Level: Powered On

Create a task in Planner when a new email arrives in a shared mailbox

Hi Guys, I usesd the flow template " Create a task in Planner when a new email arrives in a shared mailbox"

 

Into the frist step, I got an error message. 

 

Unbenannt.PNG

 

 

I do get following error 

Pragma
no-cache
x-ms-request-id
36e9cf5a-ae77-4a78-aa2d-5b1ac1196381
Strict-Transport-Security
max-age=31536000; includeSubDomains
X-Content-Type-Options
nosniff
X-Frame-Options
DENY
Timing-Allow-Origin
*
x-ms-apihub-cached-response
true
Cache-Control
no-store, no-cache
Date
Mon, 15 Apr 2019 13:48:05 GMT
Set-Cookie
ARRAffinity=0102e146bf02da3054822d4acfdabff925d548924e264227d7e2dd7a4eef2676;Path=/;HttpOnly;Domain=office365-we.azconn-we.p.azurewebsites.net
Content-Length
307
Content-Type
application/json
Expires
-1
  "status": 404,
  "message": "The requested user 'xxxx@xxxs.com;' is invalid.\r\nclientRequestId: 43cee237-b3e6-441e-a13d-33f8995a5440\r\nserviceRequestId: 36e9cf5a-ae77-4a78-aa2d-5b1ac1196381",
  "source": "office365-we.azconn-we.p.azurewebsites.net"
}

The mail address I put in is a shared mailbox .

Does anyone have an idea, how I can fix this topic ? 

Many thanks in advance
Robin

 

13 REPLIES 13
Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi @robin5003414 ,

 

Could you share a screenshot of the trigger configuration?

This error seems to be related to the account used to configure the connection.

 

Please try to update the connection of the trigger or reconfigure the connection.

It is recommended to configure the connection using the emails of the members contained in Shared mailboxes.

 

I did a test on my side, using the above email address to configure the connection, it works, as below:

4.PNG

Please take a try.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
robin5003414
Level: Powered On

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi, I tried to reconnect the connection. I still get the following massage. 

 

tempsnip.png

Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi @robin5003414 ,

 

I can recreate a similar error on my side because the account I chose for the connection is not a member of the specified Shared mailboxes.

Please first check the account of the connection currently selected by this action in O365 Admin to be a member of this Shared mailboxes.

24.PNG25.PNG

Also check if the email is valid when configuring Mailbox Address field, and don't add a semicolon at the end.                                                                                                                                                                         

26.PNG

Hope it helps.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
robin5003414
Level: Powered On

Re: Create a task in Planner when a new email arrives in a shared mailbox

HI Team, just to be sure. The mailbox is a shared box. See attachment.

Is that the right set up ? 


@v-bacao-msft wrote:

Hi @robin5003414 ,

 

I can recreate a similar error on my side because the account I chose for the connection is not a member of the specified Shared mailboxes.

Please first check the account of the connection currently selected by this action in O365 Admin to be a member of this Shared mailboxes.

24.PNG25.PNG

Also check if the email is valid when configuring Mailbox Address field, and don't add a semicolon at the end.                                                                                                                                                                         

26.PNG

Hope it helps.

 

Best Regards,


 

Unbenannt.PNG

Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi @robin5003414 ,

 

I am not familiar with checking if the settings are correct in the Exchange Admin Center. The check step here is to enter Office 365 Admin Center.

 

Select Shared Mailboxes in Groups tab to see if there is a Mail Address you currently specify and check if the account that configures the connection for this trigger is a member of this Shared mailboxes.

25.PNG

 

Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
robin5003414
Level: Powered On

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi, 

 

also checked it. I´m member of the group and the shared mailbox. 

 

Unbenannt.PNG

Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

Then you can check if the account of the current connection is a member, and do not add a semicolon at the end of the email address.

 

Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
robin5003414
Level: Powered On

Re: Create a task in Planner when a new email arrives in a shared mailbox


@v-bacao-msft wrote:

Then you can check if the account of the current connection is a member, and do not add a semicolon at the end of the email address.

 

Regards,



@v-bacao-msft wrote:

Then you can check if the account of the current connection is a member, and do not add a semicolon at the end of the email address.

 

Regards,




Mhh still the same situation

Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

error message?

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
robin5003414
Level: Powered On

Re: Create a task in Planner when a new email arrives in a shared mailbox

{ "status": 404, "message": "The specified object was not found in the store., The process failed to get the correct properties.\r\nclientRequestId: 8713e2b3-10a7-4fe7-9fc2-8123796bc835\r\nserviceRequestId: 646c0c17-e618-47e4-b2a8-90b9b9707f78", "source": "office365-we.azconn-we.p.azurewebsites.net" }
Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi @robin5003414 ,

 

This is the result of my test. When my connection uses an account that is not a member of this Shared mailboxes, the same error will occur.

 

34.PNG

 

When I changed the connection, everything went fine.

35.PNG

 

Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Support Team
Community Support Team

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi @robin5003414 ,

 

I am looking forward to any progress on your side. After some searching, I found that the problem was concentrated on the ones I described.

 

Check to see if it is the corresponding member and remove the semicolon after the mailbox address.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
robin5003414
Level: Powered On

Re: Create a task in Planner when a new email arrives in a shared mailbox

Hi, 

 

sorry but it still does not work. 

I tried all the stepts with no success. 


Best regards, 

 

Robin

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