Default Actionable message for approval(Approve, Reject) in Outlook

[JackWu1123]

Hi ,

We have several flows with approval process. What we required is to let approver to approve within outlook.

The situation here is that some of users are able to see the default format of actionable message , but some are not.

The users, who are not able to approve within outlook , need to approve in website.

And the wired thing is some users are not able to see the actionable message part after they re-install their PC even if they were able to see before re-installation.

Here are the screens which show the actionable message and no action message.

Actionable Message:

Without Actionable Message:

Does anyone know how we can setup in outlook to enable the actionable message in outlook?

Thanks!

[v-bacao-msft]

Hi @JackWu1123 ,

Please refer to the following link regarding the support of action cards in different mail clients:

https://docs.microsoft.com/en-us/outlook/actionable-messages/#outlook-version-requirements-for-actio...

Best Regards,

[JackWu1123]

@v-bacao-msft ,

We are using Office 365 ProPlus, it exactly support actionable message since some of our users are able to work with actionable message. 

I'm not sure if there is any outlook setting related to active this actionable message. 

Thanks!