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Anonymous
Not applicable

Double Email Notification when item is uploaded one time

Hi,

 

I created a flow where the trigger is the creation of a file in sharepoint which will then start a chain of approval from manager.

 

It seems that when one file is uploaded into sharepoint, two flows (flow 1a & 1b) are created which then creates two email request for approval to the manager for the same item.

 

Sometimes, the flow runs perfectly with only one flow when file is uploaded into sharepoint. 

 

I can't seems to nail down why double notification is created.

 

Appreciate any possible help here.

 

Flow.pngFlow2.pngFlow3.png

4 REPLIES 4
Anonymous
Not applicable

Re: Double Email Notification when item is uploaded one time

Hello All,

 

Appreciate any help that i can get for the above attached.

 

Thanks,

Ngiam

Community Support Team
Community Support Team

Re: Double Email Notification when item is uploaded one time

Hi @Anonymous,

 

Thanks for sharing the detailed information on the flow. I have made a similar flow to test this issue on my side.

 

Then I tried to add a new file or modify an existing file to trigger the flow, the issue you mentioned didn’t happen on my side. There was only one run for each trigger.

 

When there are two runs for one trigger, have you did any special actions on the file? Is it a new file or an existing file?

1.PNG

 

I will make more test on my side to see if it will happen.

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Re: Double Email Notification when item is uploaded one time

Hi Mabel,

 

After the approval condition, there's additional action steps that involves a second level approval. If accepted, the file will be created in another folder and current file deleted.

 

For the problem that i'm facing, the flow gets triggered twice and for both flow, the process runs until the first approval (which is pending the approval from the manager)

 

I can only think that the current file gets modified after it has been created in sharepoint (and hence, created a second flow)

 

But cant seems to find anything that creates this second trigger.

 

Thanks

 

 

Anonymous
Not applicable

Re: Double Email Notification when item is uploaded one time

Hi Mabel,

 

To add further information, i tested this with two users. One of them seems to work fine while the other seems to create duplicate flow.

Any possible reason for this?

Thanks,

 

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