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Anonymous
Not applicable

Dynamics 365 Cannot send email to the owner of the activity reoctd

I have created a flow where the email is sent to the owner of the actovity record. But the flows everytime.

It does not recognize the user.

 

Any inputs ?

 

Thanks

4 ACCEPTED SOLUTIONS

Accepted Solutions
Community Support
Community Support

Hi @Anonymous,

 

The dynamic content Owner will return a GUID but not an email address.

 

After the trigger, please add an action Get record with the entity Users. Then you would be able to get the available email address of the owner.

 

Please check the following screenshot for a reference.

1.PNG2.PNG

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Anonymous
Not applicable

Hello ,

Thank you for the below response it was helpful . But can you please explain how to use the output of the Compose to use it in the Send email action

 

Thanks

Prerna

View solution in original post

Hi @Anonymous,

 

After the Compose action, adding an action Send an email, use the select the output for the To field.

 

You could use the dynamic content Primary email directly in the To field without using the Compose action.

 

Please take the following image for a reference.

1.PNG

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Administrator
Administrator

Hello, @Anonymous!

 

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!


Thank you for being an active member of the Flow Community!

 

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager
Power Platform Communities

View solution in original post

4 REPLIES 4
Community Support
Community Support

Hi @Anonymous,

 

The dynamic content Owner will return a GUID but not an email address.

 

After the trigger, please add an action Get record with the entity Users. Then you would be able to get the available email address of the owner.

 

Please check the following screenshot for a reference.

1.PNG2.PNG

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Anonymous
Not applicable

Hello ,

Thank you for the below response it was helpful . But can you please explain how to use the output of the Compose to use it in the Send email action

 

Thanks

Prerna

View solution in original post

Hi @Anonymous,

 

After the Compose action, adding an action Send an email, use the select the output for the To field.

 

You could use the dynamic content Primary email directly in the To field without using the Compose action.

 

Please take the following image for a reference.

1.PNG

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Administrator
Administrator

Hello, @Anonymous!

 

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!


Thank you for being an active member of the Flow Community!

 

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager
Power Platform Communities

View solution in original post

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