Dynamics 365 Cannot send email to the owner of the activity reoctd

[Anonymous]

I have created a flow where the email is sent to the owner of the actovity record. But the flows everytime.

It does not recognize the user.

Any inputs ?

Thanks

[v-yamao-msft · Accepted solution]

Hi @Anonymous,

The dynamic content Owner will return a GUID but not an email address.

After the trigger, please add an action Get record with the entity Users. Then you would be able to get the available email address of the owner.

Please check the following screenshot for a reference.

Best regards,

Mabel Mao

[Anonymous · Accepted solution]

Hello ,

Thank you for the below response it was helpful . But can you please explain how to use the output of the Compose to use it in the Send email action

Thanks

Prerna

[v-yamao-msft · Accepted solution]

Hi @Anonymous,

After the Compose action, adding an action Send an email, use the select the output for the To field.

You could use the dynamic content Primary email directly in the To field without using the Compose action.

Please take the following image for a reference.

Best regards,

Mabel Mao

[GabrielStJohn · Accepted solution]

Hello, @Anonymous!

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thank you for being an active member of the Flow Community!

-Gabriel
Flow Community Manager