Email To Case

[mpesant]

Hi Everyone,

I'm new to D365 and Flow but I understand the basic,,, However, I'm stuck on a problem...

I want a process in place that when I send an email to a specific Email address, that it generates a case in it's appropriated Queue. 

I went to Flow and created a trigger of "when a new email arrives" to perform "Dynamic" Create a new record.

I've entered  very basic stuff like " Case Title " and once I run the test, it tells me I need to specify a parent ticket so I did specify an account of my name and now it says "Bad Syntax error".

I'm sort of stuck there...

1st :  I can't get it to work

2nd : I do not see any Queue listed in the Dynamic Action sub menu... 

Can anyone help me ?

[yashag2255 · Accepted solution]

Hey @mpesant 

The way the case entity works is, you need to assign a customer as a parent to that record to the case entity. And since the customer is basically a contact / account and will be lookups for this one, you need to get the GUID for that particular account or contact. For example, you can see the flow below: 

Here, I am first creating a contact record and providing that as a customer to the case. 

Hope this Helps!

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[mpesant]

Fast, Quick and amazing screenshot post. That was easy 😉 

Thanks Alot.