@PowerKassu
Hi there. So that we know what we have to work with, are you an admin on the tenant? There's similar information already in the Exchange Admin Center...I think.
If not, then we may need to think creatively about the problem...are you using a CRM or collaboration tool to manage things like work queues and so on? There might be an option to integrate that to get those metrics, and also maybe improve the processes.
Keep us posted.
-Ed-
If you liked this reply, please give it a thumbs up! If this reply has answered your question or resolved your challenge, please consider marking it as a Solution. This helps other users find it more easily via search.
