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AngryBatVoice
Kudo Collector
Kudo Collector

Error responding to Flow Approval in Outlook

Hello,

 

I have an Approval Flow with an issue.  When the approver receives the email notification of the Approval Request, when they try to approve the request from within the email in Outlook or Outlook Mobile on iOS, they get a message that says "An error occurred. Try again later."  This is on a Flow that has been working flawlessly prior to this week.

 

If they go into Flow and approve the request there, it works.  The error message doesn't really give much to go on, and there are no errors logged on the Flow side of things.  Does anyone have any ideas on where to start with this?

115 REPLIES 115

Same issue happened to our Change approval flow.

We are running ~70 approvals per week and this will create a huge impact to the process.

Hopefully this issue will be resolved soon (last time took more than a month), else there is high chance that Management will decide to stop using Flow on Company process...

 

@AngryBatVoice I think we have to make this topic live again...

Anonymous
Not applicable

In case it helps, since I posted about this last week, I reinstalled Office in one test laptop with an older version as suggested (Version 1908 (Build 11929.20300 Click-to-Run), but every flow approval from Outlook (desktop version, web) failed with this error. Then reverted back to v1909 (Build 12026.20264 Click-to-Run). 

 

As a workaround, I added a message on the approval email body, telling that to approve users should go to the Approvals page in Flow (which was the only option working beside the approvals on the Flow iOS app).
 
Tried creating new flows, but the behavior was the same until suddenly, it started working again on its own three days after. I believe it has to do with the new Approval versions in Flow, but have no clue what happened. Frustrating.

o365adm
Frequent Visitor

when the mistake was the first time, I thought MS would be instructed. Now the error is the third time and no reaction ?? Should I understand that Microsoft does not have a testing team and now is testing on customers? Please replace testers and stop offering  paid services as open source quality . We're really frustrated. Thank you in advance, your PAYING customer

FR1
Regular Visitor

Same issue here. Particulary frustrating as we are Building a canvas app which was working until about about 3pm GMT yesterday.

 

I have just spent the better part of this morning trying to figure out how I broke my flow until I stumbled upon this thread..

same here! need a fast fix!

anfield
New Member

Same issue here and symptoms as everyone else has described! Frustrating as previous workaround was to approve via OWA which is not working either.

 

Very frustrating. 

This has just started working, both approval and reject can be actioned from Outlook - anyone seeing anything different...?

Anonymous
Not applicable

I'm going to test again but Approval failed via the Outlook client and OWA but a Rejection showed the same error message in Outlook but apparently went thru anyway and completed the flow correctly.  Strange...

Approvals in Outlook starting working just at the point I was about to submit a support call to Microsoft ironically. 

Anonymous
Not applicable

I can confirm now that since a few minutes ago; both, Approve and Reject, are working from Outlook.

I really would appreciate if Microsoft could give us a status about this "Known Issue" or a road map to the final resolution plan and/or mitigation strategy. I certainly would prefer not to have to tell my client to plan for frequent disruption of their processes every other month or so and wait for it to magically start working again.

Yes it working now, thanks for the update, went thru hell this morning, blamed the firewall and updates, wasted time can never be recovered.

Confirm that it's now working with Outlook.

 

It's true that Microsoft need to have reports on issue resolving progress & status.

Feels like users are spinning around without any idea what is going on ...

Still not working here. Did you have to close/open the Outlook client ?

it also works here again

For me it juts started working, no need to restart the Outlook client at all. 

spdevel
Advocate II
Advocate II

Still have the issue in Outlook and OWA.

Finally started working here. Is Microsoft going to own up on this issue or what?

 

o365adm
Frequent Visitor

after restart Outlook, Approvals is working.. BUT THE QUESTION IS HOW LONG..?

zainee
Regular Visitor

Hi all,

 

My approval flow stopped working as well on Tuesday afternoon until today midday. It has now started working again. Hoorraayyyy.

Anonymous
Not applicable

Obviously this issue has been fixed and re-broken by new versions of Outlook. For those of us in enterprise not knowing if/when this basic functionality will cease to function makes deploying a Flow solution for an organization a non-starter.

We expect more from Microsoft.

I agree that the other frustrating thing is the lake of acknowledgement by MS there there is a known issue. This diminishes confidence in the flow as a solution platform for enterprise.

 

My solution is now sitting waiting for these items to be fixed.

 

Issues:

-Approve/reject via outlook email.

-Requested by listed user inaccuracy.

 

Microsoft please take the high road here and admit there is a problem, state what actions are being taken to resolve, and when we can expect the fixes.

 

Thank you.

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