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AngryBatVoice
Kudo Collector
Kudo Collector

Error responding to Flow Approval in Outlook

‎06-19-2019 08:35 AM

Hello,

 

I have an Approval Flow with an issue.  When the approver receives the email notification of the Approval Request, when they try to approve the request from within the email in Outlook or Outlook Mobile on iOS, they get a message that says "An error occurred. Try again later."  This is on a Flow that has been working flawlessly prior to this week.

 

If they go into Flow and approve the request there, it works.  The error message doesn't really give much to go on, and there are no errors logged on the Flow side of things.  Does anyone have any ideas on where to start with this?

Labels:
Message 1 of 116
17,235 Views
115 REPLIES 115
Anonymous
Not applicable
In response to Ungere

‎07-22-2019 11:55 AM

First bug: around last December, the link to the document requesting approval stopped working in Outlook.  

Message 41 of 116
2,716 Views
Faro
Advocate I
Advocate I
In response to Anonymous

‎07-22-2019 06:17 PM
@Anonymous wrote:

What post or forum are yall getting these updates from? I'm looking all over the Flow community for some OP regarding this... I need a link to where Microsoft is disseminating this information... I have a business critical solution impacted by this issue and my stakeholders were expecting an answer today.

Hi @Stephen, I don't know if you are also involve in the flow issues, if not, could you help to coordinate us to the one who can update about the plan and actial situation?

It's been more than a month and now we are facing serious complaints from the management team. They may consider to stop using flow for company application...

 

Thank you.

Message 42 of 116
2,697 Views
mthompson
Frequent Visitor
In response to v-zhos-msft

‎07-23-2019 11:13 AM

Good afternoon,

 

I am also encountering the same error with Flow Approvals while trying to approve in Outlook Client. However, Webmail works fine for approving. Is there going to be a fix for Outlook Client?

 

Thanks,

Michelle

Message 43 of 116
2,649 Views
koechsle
Advocate I
Advocate I
In response to mthompson

‎07-24-2019 06:30 AM

We are also seeing this error in Outlook, its a similar thing with SharePoint access approvals as well. I just get an error that says "there was an error".

Message 44 of 116
2,627 Views
MRBIGGS
Frequent Visitor

‎07-24-2019 04:19 PM

Also having this error; even got an error trying to post here. it would nice to know about these things microsoft....

Message 45 of 116
2,611 Views
zpiotr
Regular Visitor
In response to MRBIGGS

‎07-25-2019 04:48 AM

The same problem, still.

Message 46 of 116
2,588 Views
Ungere
Advocate I
Advocate I
In response to zpiotr

‎07-30-2019 02:04 PM

Anyone receive an updated status from Microsoft?        August is coming around the corner.

 

Message 47 of 116
2,452 Views
Anonymous
Not applicable
In response to Ungere

‎07-30-2019 02:05 PM

I got an answer today from MS, and the issue is fixed now.

"The backend team has advised that  your current Outlook Desktop App be updated to a version greater than 11727, and that will resolve the issue."

Message 48 of 116
3,395 Views
Anonymous
Not applicable
In response to Anonymous

‎07-30-2019 02:44 PM

I just updated Outlook Desktop Client to the most recent version, and the issue does appear to be resolved. Thank you for the update!

Message 49 of 116
2,443 Views
Techyswaglord
Frequent Visitor
In response to Anonymous

‎07-30-2019 03:36 PM

Which version are you on?

 

Im on 11727.20244 and still having problems.

 

No update available. 

Message 50 of 116
2,440 Views
Anonymous
Not applicable
In response to Techyswaglord

‎07-30-2019 04:12 PM

i'm in the 11901

outlook.JPG

Message 51 of 116
2,435 Views
Techyswaglord
Frequent Visitor

‎07-30-2019 04:14 PM

Im thinking it may take a little to push the most recent update to australia.

Message 52 of 116
2,432 Views
Anonymous
Not applicable
In response to Techyswaglord

‎07-30-2019 04:15 PM

Could be, but I'm on New Zealand 🙂

Message 53 of 116
2,430 Views
SimonStaniforth
Regular Visitor
In response to Techyswaglord

‎07-30-2019 04:23 PM

In Australia, I just checked and there was an update.  Went from 11727.20244 to 11901.20176 and the issue is now fixed.

Message 54 of 116
2,424 Views
DotMatrix
Frequent Visitor

‎07-31-2019 03:54 AM

Still not working in Outlook client for our tenancy..........our tenancy is domiciled in AUS

 

flow.jpg

Message 55 of 116
2,389 Views
DotMatrix
Frequent Visitor
In response to DotMatrix

‎07-31-2019 04:05 AM

Glad to say after updating my Office the approval via Outlook client is working 🙂 

Message 56 of 116
2,386 Views
hasannumanoglu
Advocate I
Advocate I

‎07-31-2019 04:19 AM

Updated Outlook today and now it is 11901.20176 . Problem has been solved!

Message 57 of 116
2,383 Views
mthompson
Frequent Visitor
In response to mthompson

‎07-31-2019 06:04 AM

Good morning all,

 

The updated version of Outlook is not solving our issue with approving a flow.  Still getting the error, see screen print below.  The Approve button seems to work, but once I click Submit, the error is triggered.

 

Approval Error.JPG

Message 58 of 116
2,377 Views
LukeC
Advocate IV
Advocate IV

‎07-31-2019 12:20 PM

My user base is growing for Approvals and yet the Outlook Desktop version is still returning "An error occured. Please try again later." It's affecting everyone that uses the Approvals module.

 

Can we please get a bump up in priority to address this issue? This is a key functionality feature as part of the Microsoft Flow offering and the fact that it isn't working looks bad for everyone involved.

 

For now, this is how I am fixing the problem -- by literally linking my approvers to the Outlook web version to do their approvals (where the Approve/Reject buttons actually work). Not the sleekest solution...

 

image.png

Message 59 of 116
2,344 Views
0 Kudos
Techyswaglord
Frequent Visitor

‎07-31-2019 02:57 PM

Hi,

 

This is my issue no option to update.

 

office.JPG

Message 60 of 116
2,333 Views
0 Kudos

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