cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Error when sending mails via Flow

Hi everyone,

 

I created a flow that sends out emails to users in my company (based on specific fields in a Sharepoint list). This SharePoint list also contains email addresses of the sites I am trying to contact via flow. The issue here now is, some of these emails only go to one person, whereas other mails are supposed to go to up to 4 people. 

 

As of last month, I was able to leave the columns with additional email addresses (for the second, third or fourth contact person) empty. When running the Flow last week, I got the following error message:

 
"status": 400,
"message": "Property ccRecipients in payload has a value that does not match schema.

 

Does anyone have an idea on how to solve this issue? Can I use some sort of placeholder instead of leaving the cells in SharePoint empty?

 

Thanks and kind regards,

 

Felix

1 ACCEPTED SOLUTION

Accepted Solutions

@Anonymous 

The bottom line is this - if all that appears in the CC box is one or more semicolons, the Flow will error out.  If there is at least one email address, then multiple semicolons won't matter.

Email addresses must be separated by a semicolon.

 

So, you need to control for the semicolons in one way or another.  You could use the approach that I presented or some other type of logic (probably using an expression) to control for empty columns or columns with just a semicolon.  If you use my approach you will to do it for each text column where you can enter an email.

I don't see the CC line in your screen shot, but I am guessing that you have just selelcted the text columns via dynamic properties and inserted semicolons between them. 

 

Anotther way might be to use an expression that check for a null value - if it is null than insert an empty string.  Otherwise insert the text field with a semicolon after it.  Your expression for each column on the CC line would look something like this:

if(equals(EMAIL TEXT COLUMN FROM DYNAMIC PROP,null),'',concat(EMAIL TEXT COLUMN FROM DYNAMIC PROP,';'))

 

I haven't tested the expression above - I don't believe you'll need to do so but if it errors out replace the reference to null with an empty string - ''

If you have three places where a CC email address could be entered, you would enter that expression three times on the CC line - each one referencing a different column.

 

To control for anything other than an email address being entered, you might consider using column level validation.  While not 100% effective, you can require that an entry contain the '@' symbol.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

View solution in original post

12 REPLIES 12
ScottShearer
Super User
Super User

@Anonymous 

Please post a screen shot of your Flow and I'll try to assist.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Anonymous
Not applicable

@ScottShearer Hi Scott,

 

thanks for your quick answer. You can find the screenshot below. All the user-specific information comes from a SharePoint list. The email addresses in the CC field are sometimes empty in my SharePoint list, as I would otherwise be sending the email to the same person twice.

 

Flow Image.png

 

Thanks for your help!


Felix

@Anonymous 

As I understand it, your issue is that you want to include on the CC line in an email the email address provided as answer in Microsoft Forms.  The cc email is optional and is sometimes not provided.  I have created a Flow to test this scenario and cannot replicate your issue.  Can you provide a screen shot of the eamil confirguration to include the CC line as well as the configuration of the question from Forms where the email is to be provided?

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Anonymous
Not applicable

@ScottShearer  Hi Scott,

 

not quite. I have a SharePoint List in which I can select if people have submitted certain information. In this same list, I have email addresses that are responsible for these submissions (doesn't have anything to do with forms).

 

The recipient line always has an email address, but the CC line doesn't necessarily. This field in the SharePoint List is currently just empty (not filled with data). In the past, this wasn't a problem (the Flow would run without issues). But as of last week, my Flow failed.

 

I was wondering if there was some sort of placeholder I could use. I could obviously just insert an email address, but it worked with the empty fields in the past.

 

Felix

@Anonymous 

You clearly said that this was coming from a SharePoint list - sorry.....

That said, I still can't replicate the issue.  I am referencing a person or group column in the SharePoint list for the CC line.  There is no error when I don not have an entry in the person or group column and it works as designed when the column is populated.

 

I also tested with the email entered in a text column and did not generate an error when that column was empty either.

 

One suggestion:  delete the reference to your column in the CC line then save end exit your Flow.  Then, open and edit the Flow, add back the reference in the CC line and test.

 

 

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Anonymous
Not applicable

@ScottShearer 

 

I deleted everything from the CC line, saved and then re-entered the information. Upon testing, this still does not work though. I have multiple email addresses in the CC line and have now noticed if more than one is empty, the Flow fails. 

 

Do I have to separate the references with a semi-colon? The CC field in the failed instance is "; ;", which is where the error is coming from I guess.

 

Could you try replicating the error with two references in the CC line with both of the fields empty?

 

Thanks and regards

@Anonymous 

What type of SharePoint column is the column in which you are storing the CC email addresses?

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Anonymous
Not applicable

@ScottShearer 

 

In my case, all email columns are formatted as "Single line of text".

 

Cheers

@Anonymous 

The issue is, as you pointed out, the two semicolons.  I'm not sure why they are there, but you can control for it with an expression or a condition.

 

See my example below where I use a condition.  My email column is called Email Test.  My condition accounts for both an empty string and anything else that does not include an '@'.

You may have to enter '@' in the expression window.

You could write an expression in the CC line instead of using a condition and a variable, but I thought using the variable was less confusing.

The check for null must be the first condition.

 

EmptyEmail1.jpgEmptyEmail2.jpg

 

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Anonymous
Not applicable

@ScottShearer 

 

Hi Scott,

 

this works, but in my case, I have multiple of your "Email Test" Fields (up to 4 Mail addresses going in the CC line).

 

So if one of them is empty the Flow would fail at this point. Do I need to create a variable with all email addresses in one variable?

 

I have just now tried deleting the semicolons between the "Email Test" Fields in Flow and inserting these semicolons in the SharePoint List, but this doesn't work either.

@Anonymous 

The bottom line is this - if all that appears in the CC box is one or more semicolons, the Flow will error out.  If there is at least one email address, then multiple semicolons won't matter.

Email addresses must be separated by a semicolon.

 

So, you need to control for the semicolons in one way or another.  You could use the approach that I presented or some other type of logic (probably using an expression) to control for empty columns or columns with just a semicolon.  If you use my approach you will to do it for each text column where you can enter an email.

I don't see the CC line in your screen shot, but I am guessing that you have just selelcted the text columns via dynamic properties and inserted semicolons between them. 

 

Anotther way might be to use an expression that check for a null value - if it is null than insert an empty string.  Otherwise insert the text field with a semicolon after it.  Your expression for each column on the CC line would look something like this:

if(equals(EMAIL TEXT COLUMN FROM DYNAMIC PROP,null),'',concat(EMAIL TEXT COLUMN FROM DYNAMIC PROP,';'))

 

I haven't tested the expression above - I don't believe you'll need to do so but if it errors out replace the reference to null with an empty string - ''

If you have three places where a CC email address could be entered, you would enter that expression three times on the CC line - each one referencing a different column.

 

To control for anything other than an email address being entered, you might consider using column level validation.  While not 100% effective, you can require that an entry contain the '@' symbol.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Anonymous
Not applicable

@ScottShearer 

 

Hi Scott,

 

thanks a lot for your support! I am now using the expression you posted (with '' instead of null) and everything is now working again. I still have no idea why this was working in the past and now didn't work anymore, but nonetheless, with your help, I managed to fix it!

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!   Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪 🌠  

Tuesday Tips: Community Ranks and YOU

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!This Week: Community Ranks--Moving from "Member" to "Community Champion"   Have you ever wondered how your fellow community members ascend the ranks within our community? What sets apart an Advocate from a Helper, or a Solution Sage from a Community Champion? In today’s #TuesdayTip, we’re unveiling the secrets and sharing tips to help YOU elevate your ranking—and why it matters to our vibrant communities. Community ranks serve as a window into a member’s role and activity. They celebrate your accomplishments and reveal whether someone has been actively contributing and assisting others. For instance, a Super User is someone who has been exceptionally helpful and engaged. Some ranks even come with special permissions, especially those related to community management. As you actively participate—whether by creating new topics, providing solutions, or earning kudos—your rank can climb. Each time you achieve a new rank, you’ll receive an email notification. Look out for the icon and rank name displayed next to your username—it’s a badge of honor! Fun fact: Your Community Engagement Team keeps an eye on these ranks, recognizing the most passionate and active community members. So shine brightly with valuable content, and you might just earn well-deserved recognition! Where can you see someone’s rank? When viewing a post, you’ll find a member’s rank to the left of their name.Click on a username to explore their profile, where their rank is prominently displayed. What about the ranks themselves? New members start as New Members, progressing to Regular Visitors, and then Frequent Visitors.Beyond that, we have a categorized system: Kudo Ranks: Earned through kudos (teal icons).Post Ranks: Based on your posts (purple icons).Solution Ranks: Reflecting your solutions (green icons).Combo Ranks: These orange icons combine kudos, solutions, and posts. The top ranks have unique names, making your journey even more exciting! So dive in, collect those kudos, share solutions, and let’s see how high you can rank!  🌟 🚀   Check out the Using the Community boards in each of the communities for more helpful information!  Power Apps, Power Automate, Copilot Studio & Power Pages

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

Users online (6,083)