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Failed to find Outlook account

Hi All,

Am trying to retrieve all mails from specific user with same subject but it is prompting me Failed to find Outlook account ********* exception is prompted. Took the account name properly but in data where account name is retrieved it is showing location as online instead of directory. Also when Launch outlook activity is used to create a session outlook is prompted and getting displayed is that usual behaviour ? the exception is as follows,

Outlook account: ********* doesn't exist: Robin.Core.ActionException: Failed to find Outlook account ********* ---> Robin.Shared.Runtime.ActionException: Outlook account: ********* doesn't exist
at Robin.Modules.Outlook.Actions.OutlookActions.RetrieveEmailMessagesFromOutlook(Variant outlookInstance, Variant account, Variant mailFolder, Variant fromContains, Variant toContains, Variant subjectContains, Variant bodyContains, Variant sentSince, Variant sentUpTo, Variant saveAttachmentsInto, Variant& retrievedEmails, Int32 retrieveCategory, Int32 attachmentsOption, Boolean markAsRead)
--- End of inner exception stack trace ---
at Robin.Modules.Outlook.Actions.RetrieveEmailMessages.Execute(ActionContext context)
at Robin.Runtime.Engine.ActionRunner.RunAction(String action, Dictionary`2 inputArguments, Dictionary`2 outputArguments, IActionStatement statement)


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