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Mikaharx
Level: Power Up

Flow premium connector problem with D365FO

Our company has a license for D365FO demo environment. Looking at the Microsoft licensing guide, D365FO licenses should have the access to use MS Flow as long as the usage is focused on extending the functionality of the corresponding D365 environment (including the premium connectors). 

However, when I access MS Flow (going directly through the D365 environment) and try to create new flows, the system wont let me and says that I should upgrade to premium (my user has admin rights to D365).

I can connect our D365FO environment with Flow without any issues but cannot use the connectors to create new flows.

 

Is there something I can do?

 

Successful connections:

Mikaharx_0-1572425271399.png

 

The message I get when trying to use the appropriate connector:

Mikaharx_1-1572425348382.png

 

MS licensing guide:

Mikaharx_2-1572425560715.png

 

Thank you for your help.

Mika

2 REPLIES 2
Community Support Team
Community Support Team

Re: Flow premium connector problem with D365FO

 

Hi @Mikaharx ,

 

Have you checked whether the license currently owned by your account meets the requirements for using the premium connector? Maybe it has expired.

Please check it.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Mikaharx
Level: Power Up

Re: Flow premium connector problem with D365FO

Dear @v-bacao-msft 

 

Thank you for you suggestion. I reviewed my licenses and noticed the following:

We only appear to have "Flow free, Common data services" license. There is no mention of any licenses being expired and how could they even be expired if the access should be available as a part of D365FO? Also the Flow administration page stated that the license we are using is free only. As I assume there is nothing I can do to fix the issue directly, I escalated the problem to Power Platform support.

I will update this thread after receiving an answer.

 

Thanks.

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