Flow that open FreshService and create a ticket when a Power Apps form is submitted.

[spupazza]

Hi all, 

I'm building a form in Power Apps for my company. I would like to use a flow for when a field in the form is set to 'NO', it triggers the flow to open the FreshService website and create a ticket with the filled fields from the Power Apps form, filling the ticket's fields in FreshService.

Is this achievable? If so, how?

Thank you in advance.

[Shujaath_Khan]

Hi @spupazza 

Assuming you're saving the form data in SharePoint or datasource where Flow can access the data.

You can definitely achieve this using Power Automate desktop and pass the data to Power Autoamte desktop and run desktop flow in attended mode

Cloud Flow

And in Power Automate Desktop we can read the variable passed from the cloud flow into desktop flow

ref: https://www.youtube.com/watch?v=_hgVqWMDRhY

Thanks

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[spupazza]

Thanks, it was of great help. Is Freshservice connector on Premium, right? 

Do you know any other alternative that can be free to use?

[Shujaath_Khan]

Hi @spupazza,

Just explored a bit and came to know freshservice also has API support as well.

1. using HTTP Connector interact with Freshservice API using REST mode
2. Also, you can build your own custom connector to group all Freshservice APIs.

FYR: https://api.freshservice.com/ they've APIs exposed 

If you've API development experience  you can also explore https://github.com/Scheevel/FreshServicePostmanCollection

Thanks

Please click Accept as Solution on this reply if it helped to solve your issue, and thumbs-up if you feel this is useful or important in other ways as a boost.

[spupazza]

Thanks for your help, I do not have API experience, but is it a free service?

[Shujaath_Khan · Accepted solution]

hi @spupazza 

In the above snap the shared it shows the plans as well 

like Starter,growth, Pro, Enterprise which has a tap limit on number of requests you make per miute

Please reach out https://api.freshservice.com/#policies

To know you can reach out their contact team.

Thanks

Please click Accept as Solution on this reply if it helped to solve your issue, and thumbs-up if you feel this is useful or important in other ways as a boost.