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spupazza
Frequent Visitor

Flow that open FreshService and create a ticket when a Power Apps form is submitted.

Hi all, 

I'm building a form in Power Apps for my company. I would like to use a flow for when a field in the form is set to 'NO', it triggers the flow to open the FreshService website and create a ticket with the filled fields from the Power Apps form, filling the ticket's fields in FreshService.

Is this achievable? If so, how?

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Shujaath_Khan
Super User
Super User

hi @spupazza 

 

In the above snap the shared it shows the plans as well 

like Starter,growth, Pro, Enterprise which has a tap limit on number of requests you make per miute

Please reach out https://api.freshservice.com/#policies

To know you can reach out their contact team.

 

Thanks

Please click Accept as Solution on this reply if it helped to solve your issue, and thumbs-up if you feel this is useful or important in other ways as a boost.

 

 

View solution in original post

5 REPLIES 5
Shujaath_Khan
Super User
Super User

Hi @spupazza 

 

Assuming you're saving the form data in SharePoint or datasource where Flow can access the data.

You can definitely achieve this using Power Automate desktop and pass the data to Power Autoamte desktop and run desktop flow in attended mode

Cloud Flow

shujaathkhan_0-1654883606374.png

And in Power Automate Desktop we can read the variable passed from the cloud flow into desktop flow

shujaathkhan_1-1654883736866.png

 

ref: https://www.youtube.com/watch?v=_hgVqWMDRhY

Thanks

 

If this post helps, please consider Accepting it as the solution. Thumbs up if it helped you other way.

 

spupazza
Frequent Visitor

Thanks, it was of great help. Is Freshservice connector on Premium, right? 

Do you know any other alternative that can be free to use?

Shujaath_Khan
Super User
Super User

Hi @spupazza,

 

Just explored a bit and came to know freshservice also has API support as well.

  1. using HTTP Connector interact with Freshservice API using REST mode
  2. Also, you can build your own custom connector to group all Freshservice APIs.

FYR: https://api.freshservice.com/ they've APIs exposed 

shujaathkhan_0-1654959957839.png

If you've API development experience  you can also explore https://github.com/Scheevel/FreshServicePostmanCollection

 

Thanks

Please click Accept as Solution on this reply if it helped to solve your issue, and thumbs-up if you feel this is useful or important in other ways as a boost.

Thanks for your help, I do not have API experience, but is it a free service?

Shujaath_Khan
Super User
Super User

hi @spupazza 

 

In the above snap the shared it shows the plans as well 

like Starter,growth, Pro, Enterprise which has a tap limit on number of requests you make per miute

Please reach out https://api.freshservice.com/#policies

To know you can reach out their contact team.

 

Thanks

Please click Accept as Solution on this reply if it helped to solve your issue, and thumbs-up if you feel this is useful or important in other ways as a boost.

 

 

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