cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
PHPauloSouza
Regular Visitor

HelpDesk Flow + Planner


Hello,

I am creating a stream where once I receive the email it checks if there is an attachment, saved in sharepoint and creates a new task in the planner, after that it has a delay and then updates the task with the email body as a description in the planer.
The user who sent this email receives an email return that their call was opened and will be answered soon.
So far so good, everything working perfectly!

However the problem comes at this time, if I add in the flow to validate when the task is completed in the planner, it simply triggers email for everyone who created the tasks that the task was completed.

With this I ended up creating another flow only to validate when the task was completed but I need to "capture" the "of" from the other flow to work correctly.
I am sending the prints of the two streams I have!

Flow1.jpg

 

Flow2.jpg

 

Can you help me?

3 REPLIES 3
v-bacao-msft
Community Support
Community Support

Hi @PHPauloSouza,

 

I am afraid I am not sure who you need to send an email reminder.

  • If you want to send an email to the person who created the task, then from the previous Flow, To should be filled with the email address used to configure Create a task connection.
  • Because the creator of the task created using Create a task action is the account configured by connection.

16.PNG

  • Or you could use Get user profile action to get Creator's email.

17.PNG

  • If you want to send a message to someone who assigns a task, you could use the following methods to achieve your needs:

14.PNG

15.PNG

Please take a try.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-bacao-msft,

 

we managed to find another solution as soon as the task is closed, thank you for your help, but in the flow you sent it it sent the email to the address that opens the task!
The dev team helped me in the programming part, which I'm not very good at, and we had the result we needed!

 

task_Complete.jpg

Dimmy
Frequent Visitor

Hi @PHPauloSouza ,

I'm also looking into how I can build a Helpdesk system with MS PowerApps and MS Planner.

Just wondering if you were able to facilitate the communication between the agent and client? 
I'm wondering if it's possible to do this using email and MS Planner?

Kind regards,

Helpful resources

Announcements
MPA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

secondImage

Are Your Ready?

Test your skills now with the Cloud Skill Challenge.

Top Solution Authors
Users online (57,328)