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yupabs
Helper I
Helper I

How to get actual name in Assigned To field in ServiceNow

I'm getting alphanumeric value in "assigned_to" field after the List Record step in ServiceNow. I need to get the actual string value. Tried to use "Search User" in Office360 step but not able to work. Please help.

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3 REPLIES 3
VictorIvanidze
Community Champion
Community Champion

Try to use "Get user profile (V2)" action.

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Hello @VictorIvanidze , tried that as well. Actually, I found the the solution. It is the same step but Record Type = User passing that alphanumeric value and will give details of the profile from ServiceNow. Thanks

terrydotson1966
New Member

@yupabs - Can you share with a print screen how you were able to resolve this as I am trying to figure that out myself.  Thanks!

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