cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
xellemang
Helper I
Helper I

Is it possible to send an SMS with options?

Hey All,

 

I am trying to build an approval process for users not within my org. I have the entire approval process built right now where they receive an email with the info and Approve/Reject. Is it possible to send an SMS with options to Approve/Reject directly in the text? I've been playing around with Nexmo and looking at others but don't see if it is possible.

 

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisPiasecki
Super User
Super User

Hi @xellemang,

 

If you're planning to use the out of box Approvals with Power Automate, unfortunately there is currently no supported way to modify approval records outside of the standard user interfaces.

 

You would need to look at some other mechanism to do approvals (e.g. SharePoint list or Dataverse).

 

With regards to using an SMS service to send a message and receive a response, you could leverage Azure Communications Services SMS connector. Currently the connector only supports sending an SMS message, but you can leverage Azure Event Grid to subscribe to more events.

 

These events can trigger flows when a message is delivered, and then also when you receive a response and parse the approval text. You would need to keep track of the thread ID from when it's delivered to correlate with a response back.

---
Please click Accept as Solution if my post answered your question. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

View solution in original post

2 REPLIES 2
ChrisPiasecki
Super User
Super User

Hi @xellemang,

 

If you're planning to use the out of box Approvals with Power Automate, unfortunately there is currently no supported way to modify approval records outside of the standard user interfaces.

 

You would need to look at some other mechanism to do approvals (e.g. SharePoint list or Dataverse).

 

With regards to using an SMS service to send a message and receive a response, you could leverage Azure Communications Services SMS connector. Currently the connector only supports sending an SMS message, but you can leverage Azure Event Grid to subscribe to more events.

 

These events can trigger flows when a message is delivered, and then also when you receive a response and parse the approval text. You would need to keep track of the thread ID from when it's delivered to correlate with a response back.

---
Please click Accept as Solution if my post answered your question. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

View solution in original post

xellemang
Helper I
Helper I

Great explanation. Thanks for the detail. 

Helpful resources

Announcements
MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Users online (1,492)