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New Member

Is there a possibility to create a Ms Flow to trigger a CRM on-demand flow ?

Hi, 

 

I would like to find out if there is a possiblity to create a flow which will tirgger an on-demand workflow in Customer Service Module in Dynamics 365.

 

Thank You

4 REPLIES 4
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Super User
Super User

Re: Is there a possibility to create a Ms Flow to trigger a CRM on-demand flow ?

Hi @JaslinSandhu 

To better understand your requirement, what is your on demand workflow currently doing within Dynamics 365? Is it possible to move this process completely into Flow? It will then be a lot simpler to trigger this via a schedule. It will also still be visible as an on demand workflow within the D365 interface (if you enable Flow execution within Dynamics).

 


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Post Prodigy
Post Prodigy

Re: Is there a possibility to create a Ms Flow to trigger a CRM on-demand flow ?

Hi @JaslinSandhu,

 

Could you describe your requirements in more detail?

  • What is the condition of Flow triggering?
  • Which Dynamic part does Customer Service Module refer to?

 

Best Regards,

Community Support Team _ Lin Tu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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New Member

Re: Is there a possibility to create a Ms Flow to trigger a CRM on-demand flow ?

The flow willl trigger hourly and the Case Entity in D365.

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Post Prodigy
Post Prodigy

Re: Is there a possibility to create a Ms Flow to trigger a CRM on-demand flow ?

Hi @JaslinSandhu,

 

I advise you to use this trigger, it will be run every hour:

 

Annotation 2019-06-20 171255.png

 

Best Regards,

Community Support Team _ Lin Tu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

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