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DenisMolodtsov
Kudo Kingpin
Kudo Kingpin

MS Flow approvals don't work: Encountered internal server error from the XRM API.

Does anyoe know why we cannot approve/decline anything?

 

 

When we click on "Approve" or "Declined" and then "Submit" - we just get an error: "Encountered internal server error from the XRM API. "

 

MS_Flow_Approvals_Issue.png

More details

- We are using non-default environment

- Database for the envrionment is created (took ~50 minutes)

- We are using a free MS Flow license to test the flow. We do have Plan 2 licenses, but only to create environments.
- If we go to the https://canada.flow.microsoft.com/manage/environments site and then click on the approval the screen never finish loading. It's just blank.

- Googling "Encountered internal server error from the XRM API." error yelded no results

 

I can provide any addition information if needed!

 

Any help or comments will be greatly appreciated. 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hello, we have deployed a fix. Will you please give it another try?

View solution in original post

13 REPLIES 13
v-yamao-msft
Community Support
Community Support

Hi @DenisMolodtsov,

 

What’s your current situation? Are you still having the issue?

 

Does it work for you before?

 

I am not sure if there are any updates in your region. I have tested it in a non-default environment and the region is Asia, the page of Start an approval works fine.

 

Could you please try with a different region on your side?

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

The situation is this:

 

- Q: Did it work earlier? 

- A: We are only starting to develop Approval workflows. We did have multiple Flows already, but non of them contained approval steps.

 

- Q: Do we still have an issue?

- A: yes, we still do.

 

Update:

- Q: Did you try other regions?

- A: Yes, we have just tested Environment created in the US region and approvals/rejecitons come through with no errirs. All Canadian-based non-default environments manifest the issue described.

 

I have tried approvals in 4 different tenants and 4-5 non-default environments that are all in the Canadian region. All default environments work just fine. None of the non-default environments can approve or reject any Approval requests. US-based environment works. 

 

1. Development tenant (Where we develop everything). Environments:

- Default (Canada). Approvals work

- Dev (Canada). Env. Type: Production. Approvals cannot be accepter/rejected (Encountered internal server error from the XRM API...)

- Test (Canada). Env. Type: Production. Approvals cannot be accepter/rejected (Encountered internal server error from the XRM API. The tracking Id is '1d585244-af90-4ca0-9ac8-c338985ba57c'.)

 

2. Personal Business essentials tenant. Environments:

- Default (Canada). Approvals work

 

3. Office365 free Dev tenant. Environments

- Default (Canada). Approvals work

 

4. Production tenant 1. Environments:

- Default (Canada). Approvals work

- Staging (Canada). Approvals cannot be accepter/rejected . See example below

- Dev (Canada). Approvals cannot be accepter/rejected

- US (US region) Approvals/rejections work with no issues

 

Canada.pngCanada 2.png

 

 

DenisMolodtsov
Kudo Kingpin
Kudo Kingpin

Update:

 

We have found two old Canadian envrionments created on June 6th. Approvals/Rejections work there. But these are old throwaway Envrionments we are not using.

DenisMolodtsov
Kudo Kingpin
Kudo Kingpin

Way to replicate the issue:

- Create a new environment in Canadian region. (yes, new. and yes, pick Canadian region. Don't test it against 6 months old envrionments)

- Create a simple approval Flow

- Run it and see what happens. Did you get an email? Can you approve/declone?

There are some issues in approvals: https://flow.microsoft.com/en-us/support/. 

It's nice to know that we are not alone with this issue. I am really curious though what is going happen. Is there any more information apart from this short message?

 

Warning: Starting September 10, 2018 at 4:00pm PDT, users may recieve errors when attempting to respond to approvals in some environments.

Hello, we have deployed a fix. Will you please give it another try?

View solution in original post

@dkappes Thank you! I have just tested approvals and they are finally  getting through. I can approve and reject. I will keep an eye on it, but so far it seems to be working fine.

Thank you so much for your patience, and I apologize for the inconvenience. An underlying API unexpectedly changed behavior in some (mostly newer) environments and it took us a while to root cause it.

@dkappes 

Running into this error as of first thing this morning with Approvals in MS Flow.  Getting the error message: 

"Encountered internal server error from the XRM API" then it provides the GUID.  

 

We're building business processes on this... can someone please do regression testing before releasing changes??

Anonymous
Not applicable

I second that comment - please do regression testing!

We have a business-critical process that relies on Flow (Power Automate) and approvals, with option to reassign approval. Today, we are unable to reassign - get the lovely internal server error.

Same here, this error is holding up several processes of ours. 

Hi. Yes, we did recently introduce a regression in the reassignment behavior. The fix is currently deploying and is currently scheduled to reach the US on Monday, 12/9.

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