cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Keegan1
Frequent Visitor

Microsoft Forms connector (when used via customer voice) not triggering power automate flow

I have an interesting issue where our flows were working flawlessly until 4 days ago and suddenly most flows using the 'When a response is submitted' Microsoft Forms connector have stopped working.

 

The flow works fine when using a form hosted in Microsoft Forms but our forms are in Dynamics customer voice as we migrated when forms Pro was turned off. There was no issues until a few days ago. I see we can connect via the data verse but can't seem to work out how to do that as it is not as intuitive as the forms connector is. 

 

Some of the the lower used flows are still working which is also strange. We have all the necessary power automate licensing in place. Any help appreciated or is anyone else experiencing this?

1 ACCEPTED SOLUTION

Accepted Solutions
Keegan1
Frequent Visitor

Can confirm that Microsoft Technical support confirmed customer voice is no longer supported through the forms power automate connector.

 

Instead you need to use the dataverse connector and use a query to filter it to 1. only trigger your flow when the right form is done (all forms go to one table) and 2. use the data to then query in and get the response. Finally you will need to parse the JSON it returns to get your questions and answers. 

Something that was simple is now far more difficult... 

triggerBody()?['msfp_sourceresponseidentifier']

View solution in original post

11 REPLIES 11
Hardesh15
Super User
Super User

@Keegan1 Keep 2 window open 1. Microsoft form 2. Flow in edit mode. Submit your form and then save your flow immediately. Check whether it is working or not?.

IF issue is still there create one dummy flow with minimum required action and then check.

Please 'Thumbs Up' the posts that helped you and 'Accept as Solution' if my post answered your question.

@Hardesh /Gopenly.in

 

Keegan1
Frequent Visitor

Hey Hardesh - yup we fully recreated a basic test flow that has the same issues. Fully removed all connections etc too. Same issue unfortunately. 

manuelnunes
Microsoft
Microsoft

Hi @Keegan1 

Since you have a Customer Voice scenario, we encourage to use Dataverse connectors and not Forms connector.

Keegan1
Frequent Visitor

Do you have an example of replicating a 'When a Response is Submitted' workflow in the dataverse? I moved the trigger to the dataverse one and when a new row is added looking at the customer voice survey but it also not triggering. All our forms are anonymous on our website.

 

Keegan1_0-1673550957834.png

 

I believe we only signed up for Customer Voice surveys when Forms Pro was turned off so likely don't have the data verse elements. Some warning of this change would have been nice as it was working fine until Monday.

 

The forms connector even gives our forms as suggestions to add to the workflows.

When inspecting the 'Customer Voice Survey Responses', can you see the Forms responses following the submission? Also, does account on the connection used in the trigger has privileges to read from that table?

it7
Regular Visitor

I have the same issue.

 

Can anyone tell me how I can trigger my Flow when a Customer Voice survey is submitted?

 

I tried to use the very popular Microsoft Form connector 'When a response is submitted' but it does not work at all. I know that for some people it works but it seems that actually it is not supported, and you need to use Customer Voice or Datavers connectors.. but how?

We get no visibility of the customer voice survey responses at all using the dataverse connector and I cannot see any working examples of how to connect it properly to use as a reference.

 

We are using the forms connector from when it was Forms Pro before migrating to customer voice. If Microsoft is deprecating the "Forms Pro" parts of voice which it seems they are we will need to migrate away. It seems Dataverse is more setup for known leads rather than anonymous ones.

Keegan1
Frequent Visitor

Can confirm that Microsoft Technical support confirmed customer voice is no longer supported through the forms power automate connector.

 

Instead you need to use the dataverse connector and use a query to filter it to 1. only trigger your flow when the right form is done (all forms go to one table) and 2. use the data to then query in and get the response. Finally you will need to parse the JSON it returns to get your questions and answers. 

Something that was simple is now far more difficult... 

triggerBody()?['msfp_sourceresponseidentifier']

it7
Regular Visitor

Hello Keegan1, 

 

Can you please help with a question? how did you implement the query to apply the filters you mentioned in your previous post?  I have the Customer Survey ID but I do not know how to filter it and get the response.. 

 

I really appreciate if you can attach some screenshots showing how to implement the query and the JSON to get the response of the survey. 

 

thanks a lot in advance!

Keegan1
Frequent Visitor

Use this connector trigger (Note you can only add it to NEW flows not existing migrations). 

Keegan1_0-1673983016814.png

 

In advanced options on the connector you can add a filter - this works the same as the SharePoint connector filters so "Field Name eq 'xxxx'". You will need to filter: msfp_sourcesurveyidentifier eq 'the form id found in the url form your form'

You can then either use Microsoft forms 'get response details' connector which currently still works - you will need to add the below expression to get the response id you need to retrieve the data.

triggerBody()?['msfp_sourceresponseidentifier'] 

 

Or you can parse this field below using "Parse JSON" with a sample of your schema. n.b. the questions are Id's not question text.

Keegan1_1-1673983522273.png

 To access data verse see below;

 

Keegan1_2-1673983573946.png

 

 

 

 

it7
Regular Visitor

It worked!!!! Thanks a lot!

 

 

Helpful resources

Announcements

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

September User Group Success Story: Reading Dynamics 365 & Power Platform User Group

The Reading Dynamics 365 and Power Platform User Group is a community-driven initiative that started in September 2022. It has quickly earned recognition for its enthusiastic leadership and resilience in the face of challenges. With a focus on promoting learning and networking among professionals in the Dynamics 365 and Power Platform ecosystem, the group has grown steadily and gained a reputation for its commitment to its members!   The group, which had its inaugural event in January 2023 at the Microsoft UK Headquarters in Reading, has since organized three successful gatherings, including a recent social lunch. They maintain a regular schedule of four events per year, each attended by an average of 20-25 enthusiastic participants who enjoy engaging talks and, of course, pizza.   The Reading User Group's presence is primarily spread through LinkedIn and Meetup, with the support of the wider community. This thriving community is managed by a dedicated team consisting of Fraser Dear, Tim Leung, and Andrew Bibby, who serves as the main point of contact for the UK Dynamics 365 and Power Platform User Groups.   Andrew Bibby, an active figure in the Dynamics 365 and Power Platform community, nominated this group due to his admiration for the Reading UK User Group's efforts. He emphasized their remarkable enthusiasm and success in running the group, noting that they navigated challenges such as finding venues with resilience and smiles on their faces. Despite being a relatively new group with 20-30 members, they have managed to achieve high attendance at their meetings.   The group's journey began when Fraser Dear moved to the Reading area and realized the absence of a user group catering to professionals in the Dynamics 365 and Power Platform space. He reached out to Andrew, who provided valuable guidance and support, allowing the Reading User Group to officially join the UK Dynamics 365 and Power Platform User Groups community.   One of the group's notable achievements was overcoming the challenge of finding a suitable venue. Initially, their "home" was the Microsoft UK HQ in Reading. However, due to office closures, they had to seek a new location with limited time. Fortunately, a connection with Stephanie Stacey from Microsoft led them to Reading College and its Institute of Technology. The college generously offered them event space and support, forging a mutually beneficial partnership where the group promotes the Institute and encourages its members to support the next generation of IT professionals.   With the dedication of its leadership team, the Reading Dynamics 365 and Power Platform User Group is poised to continue growing and thriving! Their story exemplifies the power of community-driven initiatives and the positive impact they can have on professional development and networking in the tech industry. As they move forward with their upcoming events and collaborations with Reading College, the group is likely to remain a valuable resource for professionals in the Reading area and beyond.  

A Celebration of What We've Achieved--And Announcing Our Winners

As the sun sets on the #SummerofSolutions Challenge, it's time to reflect and celebrate! The journey we embarked upon together was not just about providing answers – it was about fostering a sense of community, encouraging collaboration, and unlocking the true potential of the Power Platform tools.   From the initial announcement to the final week's push, the Summer of Solutions Challenge has been a whirlwind of engagement and growth. It was a call to action for every member of our Power Platform community, urging them to contribute their expertise, engage in discussions, and elevate collective knowledge across the community as part of the low-code revolution.   Reflecting on the Impact As the challenge ends, it's essential to reflect on the impact it’s had across our Power Platform communities: Community Resilience: The challenge demonstrated the resilience of our community. Despite geographical distances and diverse backgrounds, we came together to contribute, learn, and collaborate. This resilience is the cornerstone of our collective strength.Diverse Expertise: The solutions shared during the challenge underscore the incredible expertise within our community. From intricate technical insights to creative problem-solving, our members showcased their diverse skill sets, enhancing our community's depth.Shared Learning: Solutions spurred shared learning. They provided opportunities for members to grasp new concepts, expand their horizons, and uncover the Power Platform tools' untapped potential. This learning ripple effect will continue to shape our growth. Empowerment: Solutions empowered community members. They validated their knowledge, boosted their confidence, and highlighted their contributions. Each solution shared was a step towards personal and communal empowerment. We are proud and thankful as we conclude the Summer of Solutions Challenge. The challenge showed the potential of teamwork, the benefit of knowledge-sharing, and the resilience of our Power Platform community. The solutions offered by each member are more than just answers; they are the expression of our shared commitment to innovation, growth, and progress!     Drum roll, Please... And now, without further ado, it's time to announce the winners who have risen above the rest in the Summer of Solutions Challenge!   These are the top community users and Super Users who have not only earned recognition but have become beacons of inspiration for us all.   Power Apps Community:  Community User Winner: @SpongYe Super User Winner: Pending Acceptance Power Automate Community:  Community User Winner: @trice602 Super User Winner: @Expiscornovus  Power Virtual Agents Community: Community User Winner: Pending AcceptanceSuper User: Pending Acceptance Power Pages Community: Community User Winner: @OOlashyn Super User Winner: @ChristianAbata   We are also pleased to announced two additional tickets that we are awarding to the Overall Top Solution providers in the following communities:    Power Apps: @LaurensM   Power Automate: @ManishSolanki    Thank you for making this challenge a resounding success. Your participation has reaffirmed the strength of our community and the boundless potential that lies within each of us. Let's keep the spirit of collaboration alive as we continue on this incredible journey in Power Platform together.Winners, we will see you in Vegas! Every other amazing solutions superstar, we will see you in the Community!Congratulations, everyone!

September featured user group leader

 Ayonija Shatakshi, a seasoned senior consultant at Improving, Ohio, is a passionate advocate for M365, SharePoint, Power Platform, and Azure, recognizing how they synergize to deliver top-notch solutions. Recently, we asked Ayonija to share her journey as a user group leader, shedding light on her motivations and the benefits she's reaped from her community involvement.      Ayonija embarked on her role as a user group leader in December 2022, driven by a desire to explore how the community leveraged various Power Platform components. When she couldn't find a suitable local group, she decided to create one herself!    Speaking about the impact of the community on her professional and personal growth, Ayonija says, "It's fascinating to witness how everyone navigates the world of Power Platform, dealing with license constraints and keeping up with new features. There's so much to learn from their experiences.:        Her favorite aspect of being a user group leader is the opportunity to network and engage in face-to-face discussions with fellow enthusiasts, fostering deeper connections within the community. Offering advice to budding user group leaders, Ayonija emphasized the importance of communication and consistency, two pillars that sustain any successful community initiative.      When asked why she encourages others to become user group leaders, Ayonija said, "Being part of a user group is one of the best ways to connect with experienced professionals in the same field and glean knowledge from them. If there isn't a local group, consider starting one; you'll soon find like-minded individuals."      Her highlight from the past year as a user group leader was witnessing consistent growth within the group, a testament to the thriving community she has nurtured. Advocating for user group participation, Ayonija stated, "It's the fastest route to learning from the community, gaining insights, and staying updated on industry trends."   Check out her group: Cleveland Power Platform User Group

An MPPC23 Invitation from Charles Lamanna, CVP of Microsoft Business Applications & Platform

Hear from Corporate Vice President for Microsoft Business Applications & Platform, Charles Lamanna, as he looks ahead to the second annual Microsoft Power Platform Conference from October 3rd-5th 2023 at the MGM Grand in Las Vegas.Have you got your tickets yet? Register today at www.powerplatformconf.com  

August new user groups and September user group events

We wanted to take the time to celebrate and welcome the new user groups that have joined our community. Along with that take a look at the event that might be happening near you or virtually.   Please welcome:  Biz Apps Community User Group - Power Platform Community (microsoft.com) This user group is dedicated for all community members of all skill levels to learn how to get the most out of their community experience. East Michigan Power Platform User Group - Power Platform Community (microsoft.com) This is hopefully the beginning of a community, covering eastern Michigan, built around the Power Platform.  Biz Apps Community User Group This user group is dedicated for all community members of all skill levels to learn how to get the most out of their community experience.     Events to checkout:   In-Person: September 2023 Hybrid Philadelphia Dynamics 365 & Power Platform User Group MeetDynamics 365 and Power Platform Physical Meetup Hyderabad Power Platform User Group Meetup - Sept 2023 (In-Person)Manchester September 2023 In Person Meeting Virtual: Everything Dataverse, Do you know that Dataverse is more than just a Database!POWER PLATFORM MONTHLY DIGEST- SEPTEMBERBaltic Summit 2023PL-900 Power Platform Fundamentals TrainingHR and L&D transformation through Power PlatformDynamics 365 Marketing Experience User Groups - Use Cases and NetworkingPower Platform and Dual Write from Dynamics 365 F&O PerspectiveANZ D365 FinOps Team September 2023 meetup

Users online (4,044)