I have an interesting issue where our flows were working flawlessly until 4 days ago and suddenly most flows using the 'When a response is submitted' Microsoft Forms connector have stopped working.
The flow works fine when using a form hosted in Microsoft Forms but our forms are in Dynamics customer voice as we migrated when forms Pro was turned off. There was no issues until a few days ago. I see we can connect via the data verse but can't seem to work out how to do that as it is not as intuitive as the forms connector is.
Some of the the lower used flows are still working which is also strange. We have all the necessary power automate licensing in place. Any help appreciated or is anyone else experiencing this?
Solved! Go to Solution.
Can confirm that Microsoft Technical support confirmed customer voice is no longer supported through the forms power automate connector.
Instead you need to use the dataverse connector and use a query to filter it to 1. only trigger your flow when the right form is done (all forms go to one table) and 2. use the data to then query in and get the response. Finally you will need to parse the JSON it returns to get your questions and answers.
Something that was simple is now far more difficult...
triggerBody()?['msfp_sourceresponseidentifier']
@Keegan1 Keep 2 window open 1. Microsoft form 2. Flow in edit mode. Submit your form and then save your flow immediately. Check whether it is working or not?.
IF issue is still there create one dummy flow with minimum required action and then check.
Please 'Thumbs Up' the posts that helped you and 'Accept as Solution' if my post answered your question.
Hey Hardesh - yup we fully recreated a basic test flow that has the same issues. Fully removed all connections etc too. Same issue unfortunately.
Hi @Keegan1
Since you have a Customer Voice scenario, we encourage to use Dataverse connectors and not Forms connector.
Do you have an example of replicating a 'When a Response is Submitted' workflow in the dataverse? I moved the trigger to the dataverse one and when a new row is added looking at the customer voice survey but it also not triggering. All our forms are anonymous on our website.
I believe we only signed up for Customer Voice surveys when Forms Pro was turned off so likely don't have the data verse elements. Some warning of this change would have been nice as it was working fine until Monday.
The forms connector even gives our forms as suggestions to add to the workflows.
When inspecting the 'Customer Voice Survey Responses', can you see the Forms responses following the submission? Also, does account on the connection used in the trigger has privileges to read from that table?
I have the same issue.
Can anyone tell me how I can trigger my Flow when a Customer Voice survey is submitted?
I tried to use the very popular Microsoft Form connector 'When a response is submitted' but it does not work at all. I know that for some people it works but it seems that actually it is not supported, and you need to use Customer Voice or Datavers connectors.. but how?
We get no visibility of the customer voice survey responses at all using the dataverse connector and I cannot see any working examples of how to connect it properly to use as a reference.
We are using the forms connector from when it was Forms Pro before migrating to customer voice. If Microsoft is deprecating the "Forms Pro" parts of voice which it seems they are we will need to migrate away. It seems Dataverse is more setup for known leads rather than anonymous ones.
Can confirm that Microsoft Technical support confirmed customer voice is no longer supported through the forms power automate connector.
Instead you need to use the dataverse connector and use a query to filter it to 1. only trigger your flow when the right form is done (all forms go to one table) and 2. use the data to then query in and get the response. Finally you will need to parse the JSON it returns to get your questions and answers.
Something that was simple is now far more difficult...
triggerBody()?['msfp_sourceresponseidentifier']
Hello Keegan1,
Can you please help with a question? how did you implement the query to apply the filters you mentioned in your previous post? I have the Customer Survey ID but I do not know how to filter it and get the response..
I really appreciate if you can attach some screenshots showing how to implement the query and the JSON to get the response of the survey.
thanks a lot in advance!
Use this connector trigger (Note you can only add it to NEW flows not existing migrations).
In advanced options on the connector you can add a filter - this works the same as the SharePoint connector filters so "Field Name eq 'xxxx'". You will need to filter: msfp_sourcesurveyidentifier eq 'the form id found in the url form your form'
You can then either use Microsoft forms 'get response details' connector which currently still works - you will need to add the below expression to get the response id you need to retrieve the data.
triggerBody()?['msfp_sourceresponseidentifier']
Or you can parse this field below using "Parse JSON" with a sample of your schema. n.b. the questions are Id's not question text.
To access data verse see below;
It worked!!!! Thanks a lot!
A new month means it's time to celebrate and welcome the new user groups that have joined our community. We are excited to announce that we have more than 8 New Groups, which is no surprise after the amazing Microsoft Power Platform Conference. This month, we are breaking them out by the different community categories. If your group is listed here, give this post a kudo so we can celebrate with you! Don't forget to take a look at the many events happening near you or virtually! It's a great time of year to connect and engage with User Groups both locally and online. Please Welcome Our NEW User Groups Power Platform: PowerIT User Group: Nottingham Power Platform User Group: Bergen Power Platform User Group: Danmark Nashville Power Platform User Group Microsoft Ambassador Program y Mujer Latina Technolochicas NCWIT Community Copilot Studio: Copilot User Group Italia Dynamics365: Dynamics User Group AdriaticDynamic 365 Azerbaijan December User Group Events 01 Dec 2023 Aprendiendo Desarrollo web, creando mi primer power app y power page. 01 Dec 2023 Q4 Hybrid Philadelphia Dynamics 365 & Power Platform User Group Meeting05 Dec 2023APAC Dynamics 365 FastTrack Bootcamp - BI and Analytics07 Dec 2023Bay Area Power Platform Meetup: Learn, Share, and Connect07 Dec 2023Indiana D365/AX December User Group Meeting07 Dec 2023Dynamics User Group Meeting: Houston09 Dec 2023 December '23 - NEW Power Apps User Group Meeting - Online 12 Dec 2023December Cleveland Power Platform User Group Meeting12 Dec 2023 RW2 Data Stewardship Open Forum Discussion 13 Dec 2023 Black Country Power Platform User Group - December 2023 - West Midlands
Our ongoing BACK TO BASICS: TUESDAY TIP series dedicated to helping both new members and seasoned veterans of our community learn and grow reached a milestone ten posts! We're excited to present this "one stop" post for each of our #TuesdayTips, making it easier to find what you're looking for and help you understand the community: from ranking and badges to profile avatars, from being a Super User to blogging in the community, and so much more. Thank you for your incredible support for this series--we are so glad it was able to help so many of you navigate your community experience. Back to Basics Tuesday Tip #1: All About Your Community Account Find out the basics of your community account. 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Community Support is part of every one of our communities, accessible to all our community members, so find out what it means for your community with our last #TuesdayTip. ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Thank you for your support for our #TuesdayTip series. We look forward to bringing you more tips and tricks to help make your community experience the best it can be!
Welcome to our November Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members. If you're new to the Community, please make sure to follow the latest News & Announcements and check out the Community on LinkedIn as well! It's the best way to stay up-to-date with all the news from across the Power Platform and beyond. This month's highlights:- - Our most active community members- Microsoft Power Up Program- Microsoft Community Days website - The latest blogs and more COMMUNITY HIGHLIGHTS Check out the most active community members of the last month. These hardworking members are posting regularly, answering questions, kudos, and providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, just get active! FLMikePstork1Nived_NambiarWarrenBelzSprongYeManishSolankiLaurensMwskinnermlcAgniusExpiscornovuscreativeopinion KatieAUinzil2kHaressh2728hafizsultan242douicmccaughanwoLucas001domliu Power Up Program Click the image below to discover more about the amazing Microsoft Power Up Program, as Reem Omar, Abbas Godhrawala, Chahine Atallah, Ruby Ruiz Brown, Juan Francisco Sánchez Enciso, Joscelyne Andrade Arévalo, Eric G. and Paulina Pałczyńska share how non-tech professionals can successfully advance into a new career path using Microsoft #PowerPlatform. To find out more about this amazing initiative, click here to apply for the program and reboot your journey into low-code app development today! Community Days - Event Website Have you checked out the Community Days website yet? Dedicated to the volunteer community organizers around the world, Community Days is the perfect place to find an event near you or add an event for wider exposure. Many thanks to Thomas Daly, Sharon Weaver, Sedat Tum, Jonathan Weaver, Manpreet Singh, David Leveille, Jason Rivera, Mike Maadarani, Rob Windsor and the team for all their hard work. Anyone can host a Community Day on any topic relevant to our industry, just click the image below to find out more. EVENT NEWS Power Platform French Summit - Paris/Virtual - 6-7th Dec It's not long now until the Power Platform French Summit, which takes place both virtually and in-person at the Microsoft France conference center in Paris on 6-7th December 2023. If you can't make it in-person, all sessions will also be broadcast on virtual networks for better distribution and accessibility. There's a fantastic array of speakers, including Jérémy LAPLAINE, Amira Beldjilali, Rémi Chambard, Erika Beaumier, Makenson Frena, Assia Boutera, Elliott Pierret, Clothilde Facon, Gilles Pommier, Marie Aubert, Antoine Herbosa, Chloé Moreau, Raphaël Senis, Rym Ben Hamida, Loïc Cimon, Joséphine Salafia, David Zoonekyndt, Aïcha Charpentier, Henry Jammes, Milene Rochard, Mehdi EL YASSIR, and many more. Click the image below for more information. LATEST COMMUNITY BLOG ARTICLES Power Apps Community Blog Power Automate Community Blog Copilot Community Blog Power Pages Community Blog
This is the TENTH post in our ongoing series dedicated to helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we feature new content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other! This Week: All About Community Support Whether you're a seasoned community veteran or just getting started, you may need a bit of help from time to time! If you need to share feedback with the Community Engagement team about the community or are looking for ways we can assist you with user groups, events, or something else, Community Support is the place to start. Community Support is part of every one of our communities, accessible to all our community members. Power Apps: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pa_community_support Power Automate: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpa_community_support Power Pages: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpp_community_support Copilot Studio: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pva_community-support Within each community's Community Support page, you'll find three distinct areas, each with a different focus to help you when you need support from us most. Community Accounts & Registration is the go-to source for any and all information related to your account here in the community. It's full of great knowledge base articles that will help you manage your community account and know what steps to take if you wish to close your account. ● Power Apps ● Power Automate ● Power Pages, ● Copilot Studio Using the Community is your source for assistance with everything from Community User Groups to FAQ's and more. If you want to know what kudos are, how badges work, how to level up your User Group or something else, you will probably find the answers here. ● Power Apps ● Power Automate ● Power Pages ● Copilot Studio Community Feedback is where you can share opportunities, concerns, or get information from the Community Engagement team. It's your best place to post a question about an issue you're having in the community, a general question you need answered. Whatever it is, visit Community Feedback to get the answers you need right away. Our team is honored to partner with you and can't wait to help you! ● Power Apps ● Power Automate ● Power Pages ● Copilot Studio
What an amazing event we had this year, as Microsoft showcased the latest advancements in how AI has the potential to reshape how customers, partners and developers strategize the future of work. Check out below some of our handpicked videos and Ignite announcements to see how Microsoft is driving real change for users and businesses across the globe. Video Highlights Click the image below to check out a selection of Ignite 2023 videos, including the "Microsoft Cloud in the era of AI" keynote from Scott Guthrie, Charles Lamanna, Arun Ulag, Sarah Bird, Rani Borkar, Eric Boyd, Erin Chapple, Ali Ghodsi, and Seth Juarez. There's also a great breakdown of the amazing Microsoft Copilot Studio with Omar Aftab, Gary Pretty, and Kendra Springer, plus exciting sessions from Rajesh Jha, Jared Spataro, Ryan Jones, Zohar Raz, and many more. Blog Announcements Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in data across productivity tools like business applications and Microsoft 365. Click the link below to find out more. Check out the latest features in Microsoft Power Apps that will help developers create AI-infused apps faster, give administrators more control over managing thousands of Microsoft Power Platform makers at scale, and deliver better experiences to users around the world. Click the image below to find out more. Click below to discover new ways to orchestrate business processes across your organization with Copilot in Power Automate. With its user-friendly interface that offers hundreds of prebuilt drag-and-drop actions, more customers have been able to benefit from the power of automation. Discover how Microsoft Power Platform and Microsoft Dataverse are activating the strength of your enterprise data using AI, the announcement of “plugins for Microsoft Copilot for Microsoft 365”, plus two new Power Apps creator experiences using Excel and natural language. Click below to find out more about the general availability of Microsoft Fabric and the public preview of Copilot in Microsoft Fabric. With the launch of these next-generation analytics tools, you can empower your data teams to easily scale the demand on your growing business. And for the rest of all the good stuff, click the link below to visit the Microsoft Ignite 2023 "Book of News", with over ONE HUNDRED announcements across infrastructure, data, security, new tools, AI, and everything else in-between!
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