cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Keegan1
Frequent Visitor

Microsoft Forms connector (when used via customer voice) not triggering power automate flow

I have an interesting issue where our flows were working flawlessly until 4 days ago and suddenly most flows using the 'When a response is submitted' Microsoft Forms connector have stopped working.

 

The flow works fine when using a form hosted in Microsoft Forms but our forms are in Dynamics customer voice as we migrated when forms Pro was turned off. There was no issues until a few days ago. I see we can connect via the data verse but can't seem to work out how to do that as it is not as intuitive as the forms connector is. 

 

Some of the the lower used flows are still working which is also strange. We have all the necessary power automate licensing in place. Any help appreciated or is anyone else experiencing this?

1 ACCEPTED SOLUTION

Accepted Solutions
Keegan1
Frequent Visitor

Can confirm that Microsoft Technical support confirmed customer voice is no longer supported through the forms power automate connector.

 

Instead you need to use the dataverse connector and use a query to filter it to 1. only trigger your flow when the right form is done (all forms go to one table) and 2. use the data to then query in and get the response. Finally you will need to parse the JSON it returns to get your questions and answers. 

Something that was simple is now far more difficult... 

triggerBody()?['msfp_sourceresponseidentifier']

View solution in original post

11 REPLIES 11
Hardesh15
Super User
Super User

@Keegan1 Keep 2 window open 1. Microsoft form 2. Flow in edit mode. Submit your form and then save your flow immediately. Check whether it is working or not?.

IF issue is still there create one dummy flow with minimum required action and then check.

Please 'Thumbs Up' the posts that helped you and 'Accept as Solution' if my post answered your question.

@Hardesh /Gopenly.in

 

Keegan1
Frequent Visitor

Hey Hardesh - yup we fully recreated a basic test flow that has the same issues. Fully removed all connections etc too. Same issue unfortunately. 

manuelnunes
Microsoft
Microsoft

Hi @Keegan1 

Since you have a Customer Voice scenario, we encourage to use Dataverse connectors and not Forms connector.

Keegan1
Frequent Visitor

Do you have an example of replicating a 'When a Response is Submitted' workflow in the dataverse? I moved the trigger to the dataverse one and when a new row is added looking at the customer voice survey but it also not triggering. All our forms are anonymous on our website.

 

Keegan1_0-1673550957834.png

 

I believe we only signed up for Customer Voice surveys when Forms Pro was turned off so likely don't have the data verse elements. Some warning of this change would have been nice as it was working fine until Monday.

 

The forms connector even gives our forms as suggestions to add to the workflows.

When inspecting the 'Customer Voice Survey Responses', can you see the Forms responses following the submission? Also, does account on the connection used in the trigger has privileges to read from that table?

it7
Regular Visitor

I have the same issue.

 

Can anyone tell me how I can trigger my Flow when a Customer Voice survey is submitted?

 

I tried to use the very popular Microsoft Form connector 'When a response is submitted' but it does not work at all. I know that for some people it works but it seems that actually it is not supported, and you need to use Customer Voice or Datavers connectors.. but how?

We get no visibility of the customer voice survey responses at all using the dataverse connector and I cannot see any working examples of how to connect it properly to use as a reference.

 

We are using the forms connector from when it was Forms Pro before migrating to customer voice. If Microsoft is deprecating the "Forms Pro" parts of voice which it seems they are we will need to migrate away. It seems Dataverse is more setup for known leads rather than anonymous ones.

Keegan1
Frequent Visitor

Can confirm that Microsoft Technical support confirmed customer voice is no longer supported through the forms power automate connector.

 

Instead you need to use the dataverse connector and use a query to filter it to 1. only trigger your flow when the right form is done (all forms go to one table) and 2. use the data to then query in and get the response. Finally you will need to parse the JSON it returns to get your questions and answers. 

Something that was simple is now far more difficult... 

triggerBody()?['msfp_sourceresponseidentifier']

it7
Regular Visitor

Hello Keegan1, 

 

Can you please help with a question? how did you implement the query to apply the filters you mentioned in your previous post?  I have the Customer Survey ID but I do not know how to filter it and get the response.. 

 

I really appreciate if you can attach some screenshots showing how to implement the query and the JSON to get the response of the survey. 

 

thanks a lot in advance!

Keegan1
Frequent Visitor

Use this connector trigger (Note you can only add it to NEW flows not existing migrations). 

Keegan1_0-1673983016814.png

 

In advanced options on the connector you can add a filter - this works the same as the SharePoint connector filters so "Field Name eq 'xxxx'". You will need to filter: msfp_sourcesurveyidentifier eq 'the form id found in the url form your form'

You can then either use Microsoft forms 'get response details' connector which currently still works - you will need to add the below expression to get the response id you need to retrieve the data.

triggerBody()?['msfp_sourceresponseidentifier'] 

 

Or you can parse this field below using "Parse JSON" with a sample of your schema. n.b. the questions are Id's not question text.

Keegan1_1-1673983522273.png

 To access data verse see below;

 

Keegan1_2-1673983573946.png

 

 

 

 

it7
Regular Visitor

It worked!!!! Thanks a lot!

 

 

Helpful resources

Announcements

Power Platform Connections Ep 15 | L. Baybutt | Thursday, 1 June 2023

Episode Fifteen of Power Platform Connections sees David Warner and Hugo Bernier talk to Microsoft MVP Lewis Baybutt aka Low Code Lewis, alongside the latest news and community blogs.   Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.        Action requested: Feel free to provide feedback on how we can make our community more inclusive and diverse.  This episode premiers live on our YouTube at 12pm PST on Thursday 1st June 2023.  Video series available at Power Platform Community YouTube channel.    Upcoming events:  European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas  Join our Communities:  Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community  If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions.  Action requested: Feel free to provide feedback on how we can make our community more inclusive and diverse.  This episode premiers live on our YouTube at 12pm PST on Thursday 1st June 2023.  Video series available at Power Platform Community YouTube channel.    Upcoming events:  European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas  Join our Communities:  Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community  If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions. 

May 2023 Community Newsletter and Upcoming Events

Welcome to our May 2023 Community Newsletter, where we'll be highlighting the latest news, releases, upcoming events, and the great work of our members inside the Biz Apps communities. If you're new to this LinkedIn group, be sure to subscribe here in the News & Announcements to stay up to date with the latest news from our ever-growing membership network who "changed the way they thought about code".         LATEST NEWS "Mondays at Microsoft" LIVE on LinkedIn - 8am PST - Monday 15th May  - Grab your Monday morning coffee and come join Principal Program Managers Heather Cook and Karuana Gatimu for the premiere episode of "Mondays at Microsoft"! This show will kick off the launch of the new Microsoft Community LinkedIn channel and cover a whole host of hot topics from across the #PowerPlatform, #ModernWork, #Dynamics365, #AI, and everything in-between. Just click the image below to register and come join the team LIVE on Monday 15th May 2023 at 8am PST. Hope to see you there!     Executive Keynote | Microsoft Customer Success Day CVP for Business Applications & Platform, Charles Lamanna, shares the latest #BusinessApplications product enhancements and updates to help customers achieve their business outcomes.         S01E13 Power Platform Connections - 12pm PST - Thursday 11th May Episode Thirteen of Power Platform Connections sees Hugo Bernier take a deep dive into the mind of co-host David Warner II, alongside the reviewing the great work of Dennis Goedegebuure, Keith Atherton, Michael Megel, Cat Schneider, and more. Click below to subscribe and get notified, with David and Hugo LIVE in the YouTube chat from 12pm PST. And use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.         UPCOMING EVENTS   European Power Platform Conference - early bird ticket sale ends! The European Power Platform Conference early bird ticket sale ends on Friday 12th May 2023! #EPPC23 brings together the Microsoft Power Platform Communities for three days of unrivaled days in-person learning, connections and inspiration, featuring three inspirational keynotes, six expert full-day tutorials, and over eighty-five specialist sessions, with guest speakers including April Dunnam, Dona Sarkar, Ilya Fainberg, Janet Robb, Daniel Laskewitz, Rui Santos, Jens Christian Schrøder, Marco Rocca, and many more. Deep dive into the latest product advancements as you hear from some of the brightest minds in the #PowerApps space. Click here to book your ticket today and save!      DynamicMinds Conference - Slovenia - 22-24th May 2023 It's not long now until the DynamicsMinds Conference, which takes place in Slovenia on 22nd - 24th May, 2023 - where brilliant minds meet, mingle & share! This great Power Platform and Dynamics 365 Conference features a whole host of amazing speakers, including the likes of Georg Glantschnig, Dona Sarkar, Tommy Skaue, Monique Hayward, Aleksandar Totovic, Rachel Profitt, Aurélien CLERE, Ana Inés Urrutia de Souza, Luca Pellegrini, Bostjan Golob, Shannon Mullins, Elena Baeva, Ivan Ficko, Guro Faller, Vivian Voss, Andrew Bibby, Tricia Sinclair, Roger Gilchrist, Sara Lagerquist, Steve Mordue, and many more. Click here: DynamicsMinds Conference for more info on what is sure an amazing community conference covering all aspects of Power Platform and beyond.    Days of Knowledge Conference in Denmark - 1-2nd June 2023 Check out 'Days of Knowledge', a Directions 4 Partners conference on 1st-2nd June in Odense, Denmark, which focuses on educating employees, sharing knowledge and upgrading Business Central professionals. This fantastic two-day conference offers a combination of training sessions and workshops - all with Business Central and related products as the main topic. There's a great list of industry experts sharing their knowledge, including Iona V., Bert Verbeek, Liza Juhlin, Douglas Romão, Carolina Edvinsson, Kim Dalsgaard Christensen, Inga Sartauskaite, Peik Bech-Andersen, Shannon Mullins, James Crowter, Mona Borksted Nielsen, Renato Fajdiga, Vivian Voss, Sven Noomen, Paulien Buskens, Andri Már Helgason, Kayleen Hannigan, Freddy Kristiansen, Signe Agerbo, Luc van Vugt, and many more. If you want to meet industry experts, gain an advantage in the SMB-market, and acquire new knowledge about Microsoft Dynamics Business Central, click here Days of Knowledge Conference in Denmark to buy your ticket today!   COMMUNITY HIGHLIGHTS Check out our top Super and Community Users reaching new levels! These hardworking members are posting, answering questions, kudos, and providing top solutions in their communities.   Power Apps:  Super Users: @WarrenBelz, @LaurensM  @BCBuizer  Community Users:  @Amik@ @mmollet, @Cr1t    Power Automate:  Super Users: @Expiscornovus , @grantjenkins, @abm  Community Users: @Nived_Nambiar, @ManishSolanki    Power Virtual Agents:  Super Users: @Pstork1, @Expiscornovus  Community Users: @JoseA, @fernandosilva, @angerfire1213    Power Pages: Super Users: @ragavanrajan  Community Users: @Fubar, @Madhankumar_L,@gospa  LATEST COMMUNITY BLOG ARTICLES  Power Apps Community Blog  Power Automate Community Blog  Power Virtual Agents Community Blog  Power Pages Community Blog  Check out 'Using the Community' for more helpful tips and information:  Power Apps , Power Automate, Power Virtual Agents, Power Pages 

Announcing | Super Users - 2023 Season 1

Super Users – 2023 Season 1    We are excited to kick off the Power Users Super User Program for 2023 - Season 1.  The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts.      Super User Season 1 | Contributions July 1, 2022 – December 31, 2022  Super User Season 2 | Contributions January 1, 2023 – June 30, 2023    Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile.  Power Apps  Power Automate  Power Virtual Agents  Power Pages  Pstork1*  Pstork1*  Pstork1*  OliverRodrigues  BCBuizer  Expiscornovus*  Expiscornovus*  ragavanrajan  AhmedSalih  grantjenkins  renatoromao    Mira_Ghaly*  Mira_Ghaly*      Sundeep_Malik*  Sundeep_Malik*      SudeepGhatakNZ*  SudeepGhatakNZ*      StretchFredrik*  StretchFredrik*      365-Assist*  365-Assist*      cha_cha  ekarim2020      timl  Hardesh15      iAm_ManCat  annajhaveri      SebS  Rhiassuring      LaurensM  abm      TheRobRush  Ankesh_49      WiZey  lbendlin      Nogueira1306  Kaif_Siddique      victorcp  RobElliott      dpoggemann  srduval      SBax  CFernandes      Roverandom  schwibach      Akser  CraigStewart      PowerRanger  MichaelAnnis      subsguts  David_MA      EricRegnier  edgonzales      zmansuri  GeorgiosG      ChrisPiasecki  ryule      AmDev  fchopo      phipps0218  tom_riha      theapurva  takolota     Akash17  momlo     BCLS776  Shuvam-rpa     rampprakash  ScottShearer     Rusk  ChristianAbata     cchannon  Koen5     a33ik  Heartholme     AaronKnox  okeks      Matren  David_MA     Alex_10        Jeff_Thorpe        poweractivate        Ramole        DianaBirkelbach        DavidZoon        AJ_Z        PriyankaGeethik        BrianS        StalinPonnusamy        HamidBee        CNT        Anonymous_Hippo        Anchov        KeithAtherton        alaabitar        Tolu_Victor        KRider        sperry1625        IPC_ahaas      zuurg    rubin_boer   cwebb365   Dorrinda   G1124   Gabibalaban   Manan-Malhotra   jcfDaniel   WarrenBelz   Waegemma   drrickryp   GuidoPreite   metsshan    If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances.  Once they are received the list will be updated. 

Check out the new Power Platform Communities Front Door Experience!

We are excited to share the ‘Power Platform Communities Front Door’ experience with you!   Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well.   Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities.     Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform.      Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.

Microsoft Power Platform Conference | Registration Open | Oct. 3-5 2023

We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida.   Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more.   Register today: https://www.powerplatformconf.com/   

Users online (5,190)