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Mohammed_Quant
Frequent Visitor

Name of Requestor- Approval Flow

We have a simple flow, to request approvals for overtime  . The process is triggered by submitting a form. 

Problem - Approvals showing “ requestor” as “ Flow Owner “ rather than the person who has submitted the form. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
jinivthakkar
Resident Rockstar
Resident Rockstar

@Mohammed_Quant you need to have a service account and make it owner of the flow, and all notifications would be sent by service account. What you are doing is not a good practice, so irrespective of who submits the request the approvers would also get notifications from service account.

The reason for having a service account is if the owner of the flow leaves the organization the flow becomes orphan and there is no way to recovering it

 

So please get a service account.

 

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3 REPLIES 3
jinivthakkar
Resident Rockstar
Resident Rockstar

@Mohammed_Quant Do you mean to say when you receive email notifications, you get emails from the user who submitted the form and not from your service account ?

Jiniv. What I mean is :

In approvals “Requested by : Flow Owner”

 

My trigger is a form submission for leave request by X, for which an approval is created. However for the the person approving/rejecting, it shows the name of the flow owner as the Requestor. 

 

jinivthakkar
Resident Rockstar
Resident Rockstar

@Mohammed_Quant you need to have a service account and make it owner of the flow, and all notifications would be sent by service account. What you are doing is not a good practice, so irrespective of who submits the request the approvers would also get notifications from service account.

The reason for having a service account is if the owner of the flow leaves the organization the flow becomes orphan and there is no way to recovering it

 

So please get a service account.

 

--------------------------------------------------------------------------------
If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

View solution in original post

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