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Frequent Visitor

Open CRM record from Email Option Button in Flows

Hi Guys,

 

How to open current CRM record from email option button using flows..Please help me guys..

 

Thank You,

Dinesh Raja.M.B

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Support
Community Support

Re: Open CRM record from Email Option Button in Flows

Hi @DineshRaja94,

 

Thanks for updating.

I am afraid that it might be not possible to open record and change the time in the form on selecting an option button.

Please try if the following workaround will work for you. Under the action Send an email with options, add a condition to check if the user response is equal to Reschedule. If it is equal to Reschedule, send an email to the item to requestor by inserting a link in the email body likes below:

<a href=”URL”> click here to reschedule<a/>

Please make sure to enable Yes for the Is HTML field in Send an email action.

Besides, if you would like to have OnSelect property of a button in Microsoft Flow, please feel free submit a request on Flow Ideas Forum at here:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

6 REPLIES 6
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New Member

I'm new here

Hi there, my name is Jeph, I'm the owner of Naijahitsongs and Rhythmicals. How does flow help Microsoft users? @

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Community Support
Community Support

Re: Open CRM record from Email Option Button in Flows

Hi @DineshRaja94,

 

Could you share more details on your scenario?

Do you want to open a Dynamics 365 record by clicking an email option button?

Are you considering using action Send an email with options?

Please share more details on your scenario for better understanding.

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Frequent Visitor

Re: Open CRM record from Email Option Button in Flows

@v-yamao-msft

Hi 

in my case i have three option in my email am using send email with option.my options are one is accept, second one is reject & third one is reschedule..if user click accept the record is accepted,if the user click reject means the record is rejected..third one is reschedule, in my case i want to reschedule the record after some time. for that i want to open record and change the time in the form.. is there any way is there to be done reschedule..

 

Thank You

Highlighted
Community Support
Community Support

Re: Open CRM record from Email Option Button in Flows

Hi @DineshRaja94,

 

Thanks for updating.

I am afraid that it might be not possible to open record and change the time in the form on selecting an option button.

Please try if the following workaround will work for you. Under the action Send an email with options, add a condition to check if the user response is equal to Reschedule. If it is equal to Reschedule, send an email to the item to requestor by inserting a link in the email body likes below:

<a href=”URL”> click here to reschedule<a/>

Please make sure to enable Yes for the Is HTML field in Send an email action.

Besides, if you would like to have OnSelect property of a button in Microsoft Flow, please feel free submit a request on Flow Ideas Forum at here:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Frequent Visitor

Re: Open CRM record from Email Option Button in Flows

Ok Thanks Man..
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Community Support
Community Support

Re: Open CRM record from Email Option Button in Flows

Hi @DineshRaja94,

 

Thanks for your understanding.

If it is helpful for you, please mark it as answer.

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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