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OC_MUNI
Level: Powered On

Outlook attachment to OneDrive Business - Sync Issues

Hello, 

I have created a very simple flow script, one that will scan a specific Outlook folder for new e-mails with attachments, and save the attachments (usually PDF files) to a designated OneDrive Business folder. It works just fine, the files show up in the OneDrive folder within seconds. But they won't sync to my desktop PC no matter what. It only takes a full restart of OneDrive to fix it - and by that I mean unlinking my account and then reconnecting it. The files immediately show up in browser (using O365 to acess them) - but they will not sync with my local OneDrive Business folder. I even checked the "Always keep on this device" option, but they will not download unless I reset OneDrive completely. This should be instantaneous. Where do you think the problem could be?

Thanks for you help.

 

OC

3 REPLIES 3
Community Support Team
Community Support Team

Re: Outlook attachment to OneDrive Business - Sync Issues

Hi @OC_MUNI ,

 

I have made a test on my side and don't have the issue that you mentioned, the file would exists in the OneDrive for business folder in my desktop when the file is created by the flow.

Please check from your side and make sure the OneDrive for business folder is connected to your account with a "Avalible on the device" status.

 

1.png

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

OC_MUNI
Level: Powered On

Re: Outlook attachment to OneDrive Business - Sync Issues

Hello Alice,

thank you for the answer. Yes, the folder is set as "always available on my device", but it still won't sync. I need to either pause and unpause the sync manually, or log out to restart the whole OneDrive process. 

Can you suggest a different solution?

Thank you.

OC_MUNI
Level: Powered On

Re: Outlook attachment to OneDrive Business - Sync Issues

Is anybody facing the same problem?

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