cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
flyingspoon
Frequent Visitor

Outlook reminder email flow with escalation and Outlook task assignment

Hi everyone,

 

I am gathering resources on creating a flow that:

 

1. Sends weekly reminder emails from Outlook to email address(s). 

  • Ideally, the first email sent should also automatically add a task to one of the email recipients task lists in Outlook.

 

2. After the 4th week, if the individual hasn't finished their work, escalate the reminder by adding one additional individual to the email. 

 

3. Same thing as above. If after 8 weeks of weekly reminders, add on another person to the email.

 

4. Same thing as above. If after 12 weeks of weekly reminders, add one final individual to the email. 

 

In the reminder emails, is there a way to add a feature that would allow the recipient responsible for producing the work to indicate they have completed their work? Perhaps a checkbox or something else that when utilized would halt the reminder emails and stop the escalations?

 

Does anyone have experience building a flow like this, or something similar to it? Do you have any resource recommendations, suggestions, or tips that you could share?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
mohsinkhalid
Resolver II
Resolver II

There could be several ways to solve this, something that comes to mind on this for an out of the box solution would be the approval process. You could use it to ask the user if they are done with the task and they would be able to click on done right within the email and you can stop the flow then, see more details here

 

https://docs.microsoft.com/en-us/power-automate/modern-approvals

View solution in original post

1 REPLY 1
mohsinkhalid
Resolver II
Resolver II

There could be several ways to solve this, something that comes to mind on this for an out of the box solution would be the approval process. You could use it to ask the user if they are done with the task and they would be able to click on done right within the email and you can stop the flow then, see more details here

 

https://docs.microsoft.com/en-us/power-automate/modern-approvals

View solution in original post

Helpful resources

Announcements
Process Advisor

Introducing Process Advisor

Check out the new Process Advisor community forum board!

MPA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Users online (3,132)