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krishnakumar_72
Regular Visitor

Power AUTOMATE FLOW

"When new email arrives (v3) does not work 

My flow does not get triggered when sent to a Distribution list but works when to an individual mail box 

2 ACCEPTED SOLUTIONS

Accepted Solutions
krishnakumar_72
Regular Visitor

any help please 

View solution in original post

Hi @krishnakumar_72,

Do you want to trigger the When a new email arrives when a new email is sent to a distribution list?

 

Actually, Power Automate does not support to send email to a DL currently.

You could consider converting the DL to a shared mailbox instead.

 

Here is a similar idea you could vote for:

Trigger When a New Email is arrives to a Distribut... - Power Platform Community (microsoft.com)

 

Best Regards,
Qi

View solution in original post

8 REPLIES 8
Rhiassuring
Super User
Super User

Hi there, 


A distribution list would go to many email addresses. Which of those email addresses are you monitoring? You'd need to connect to at least one. 

 

If you're using a Group, you'd want to instead use the trigger for Group emails - "when a new email arrives to a Group".

krishnakumar_72
Regular Visitor

My customer sends email to a "Distribution List" and I need to trap the same please. I tried searching i cannot locate. Can you please send me screen shot please 

krishnakumar_72_0-1658821798775.png

 

You will need to use one of the email accounts that is included in the distribution list. A distribution list is just a group of individual emails. If you select and connect to one of those emails, that will solve your issue.

krishnakumar_72
Regular Visitor

I coded distribution list. Name, and Flow does not get triggered, Do I need to give full email id  "DistributionName@XXX.com".. Please let me know 
I even tried giving One of the Email ids in DL.. Flow did not trigger

ganeshsanap
Memorable Member
Memorable Member

@krishnakumar_72 Can you show us how you have configured the flow trigger (add screenshot if possible)?


Please click Accept as solution & 👍 if my answer helped you to solve your issue. This will help others to find the correct solution easily. If the answer was useful in other ways, please consider giving it 👍

krishnakumar_72
Regular Visitor

krishnakumar_72_1-1658824120836.png

 

Scenario:

Customer send email to "SupportGroup@XXX.com"
My id is part of the DL

I tried my id in the TO FIELD.. Flow did not trigger

should I type "SupportGroup@XXX.com"

krishnakumar_72
Regular Visitor

any help please 

Hi @krishnakumar_72,

Do you want to trigger the When a new email arrives when a new email is sent to a distribution list?

 

Actually, Power Automate does not support to send email to a DL currently.

You could consider converting the DL to a shared mailbox instead.

 

Here is a similar idea you could vote for:

Trigger When a New Email is arrives to a Distribut... - Power Platform Community (microsoft.com)

 

Best Regards,
Qi

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