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JasmineKhan
Regular Visitor

PowerAutomate Approvals not sending "Approval" Emails

Hello Experts,

 

I have a simple power automate (flow) as described below -

1. Step 1: Check if some fields on CASE entity are updated (CDS - When a record is updated).

2. Step 2: Sending an email to myself (This is just a test-step in between to check if i am receiving emails other than approval emails)

3. Step 3: Approval step (Start and Wait for an approval - Approve/Reject- First to respond).

       3.1- I ensured that "Enable notifications" is set to "Yes".

       3.2 - My outlook is receiving emails outside organizations (Proof - Step 2 above sends me emails)

       3.3 - i have "Assigned To" myself for testing purpose.

 

License - I have "Microsoft Power Automate Free" License and "Dynamics 365 CE Plan".

I don't see "approval requests" under "Approvals - Received" as well.

 

Flow is getting stuck at "approval step" with yellow timer icon. Please advise what could be wrong? Why i am not receiving approvals emails?Flow stuck at approvals.png

1 ACCEPTED SOLUTION

Accepted Solutions
JasmineKhan
Regular Visitor

I figured out that i left "Requester" field blank which was causing "Approvals" to stuck and neither sending any approvals emails nor creating approvals under ""Action Items -> Approvals" in Power Automate.

 

It would be better to have mandatory fields marked mandatory to avoid such errors.

View solution in original post

2 REPLIES 2
JasmineKhan
Regular Visitor

I figured out that i left "Requester" field blank which was causing "Approvals" to stuck and neither sending any approvals emails nor creating approvals under ""Action Items -> Approvals" in Power Automate.

 

It would be better to have mandatory fields marked mandatory to avoid such errors.

viyer
Helper I
Helper I

Hello Everyone,

 

I am also facing the same issue , I have 3 level of Approval in my flow , I used to receive email notification for first 2 approval but not receiving email notification for 3 approval .

Please let me know if anyone finds a solution.

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