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narayanareddy_g
Frequent Visitor

PowerAutomate flow is throwing an error user details does not exist for tenant id and principal id

Dear all,

I have a Production Powerautomation flow that throws an error when I save it. 

The error message is {"error":{"code":"MissingUserDetails","message":"The user details for tenant id and principal id  doesn't exist."}}

It is not showing which action in the flow is giving this error.

If I save this workflow with different name and save it with new name, and again edit and save it, it does not throw this error. Please advise how to resolve this issue on the production workflow. Thank you for your help and support.

2 REPLIES 2
Rhiassuring
Community Champion
Community Champion

As far as I can see, that is the only solution that has resolved this - to Save As a different name, and then the new one will work. Not ideal, I know. I see the same resolution here:

 

https://powerusers.microsoft.com/t5/General-Power-Automate/Unable-to-Turn-on-Flow/td-p/153617

 

 

I hope this will not affect the ongoing workflows, right. I tested it creating new workflow and turning it off, but the ongoing workflows are not affected by though it is turned off. Please confirm if my understanding is correct.

Only new workflows will not be triggered, but the ongoing workflows will run and end after completing all actions. Specifically I have workflow with multiple approval levels. 

Thank you so much for sharing your ideas.

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