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Problem with Office 365 Flow account

Hi everyone.

The problem and having is related to my Flow Plan. I have an Office 365 Enterprise E3 work account but when i check in my Flow account, i have the feature of a Flow free account instead of an Office 365 account. 

Does anyone knows how i can activate the office 365 account?

Community Support Team
Community Support Team

Re: Problem with Office 365 Flow account

Hi @Anonymous,


Could you please share a screenshot of the issue that you mentioned?

Do you sign in your Microsoft Flow with the Office 365 account which has purchased Office 365 Enterprise E3 work account?


By default, if a user has been assigned an Office 365 and Dynamics 365 plans that includes access to the Flow service, he/she would get a feature of Microsoft Flow for Office 365.


Please check if your O365 account has enabled Flow for Office 365 option under the Office 365 Enterprise E3 plan within Office 365 Admin Portal.


Please take a try to enable (or activate) the Flow for Office 365 option under your Office 365 Enterprise E3 Plan within Office 365 Admin Portal with the following steps:

  1. Go to the Office 365 Admin Portal.

  2. In the left navigation bar, select Users, and then select Active Users.

  3. Find the your account, and then select the name.

  4. On the user details pane, in the Product licenses section select Edit.

  5. Within the Product Licenses list, find your Office 365 Enterprise E3 Plan, then expand it, enable/turn on the Flow for Office 365 option.


Please check and see if the following article would help in your scenario:



Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Re: Problem with Office 365 Flow account

Hey, @Anonymous!


It appears as though @v-xida-msft would like some more information in order to further assist you properly with your issue. Please share any additional information that was requested in order to decrease the amount of time that it will take for you to be assisted!

Thank you for being an active member of the Flow Community!

Flow Community Manager

Microsoft Power Automate Community Manager
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Level: Power Up

Re: Problem with Office 365 Flow account

I'm having a very similar problem. Part of an E3 licensed 365 community and somehow had Flow Free provisioned to my corporate ID instead of the full Enterprise Flow.

Level: Powered On

Re: Problem with Office 365 Flow account

Does your user account also have the Flow Free option checked?

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