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New Member

Reminder emails continue even after file has been approved.

 

The approval function is working, however the reminder emails are continuing even after the file has been approved.  Please let me know your suggestions to fix this issue.  

Also, bonus points if you know you how to save the approval/rejection data into an excel spreadsheet!

 

Thank you in advance for the help!

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1 ACCEPTED SOLUTION

Accepted Solutions
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Community Support
Community Support

Re: Reminder emails continue even after file has been approved.

Hi @Tylcleaner,

 

The reason that reminder email will still send is the ApproverResponded still Pending after approval step end.

Please change the ApproverResponded variable value into Approve or Reject by using the Set variable action after approver responds it. Then change the Do until condition into ApproverResponded variable is not equal to Pending.Annotation 2019-10-23 133952.png

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
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Super User II
Super User II

Re: Reminder emails continue even after file has been approved.

Quickest fix would be to add a terminate flow to the left parallel branch as that will end the flow afte rthe approval has run. The way you have it now the loop will run forever on the right hand side

Highlighted
Community Support
Community Support

Re: Reminder emails continue even after file has been approved.

Hi @Tylcleaner,

 

The reason that reminder email will still send is the ApproverResponded still Pending after approval step end.

Please change the ApproverResponded variable value into Approve or Reject by using the Set variable action after approver responds it. Then change the Do until condition into ApproverResponded variable is not equal to Pending.Annotation 2019-10-23 133952.png

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
New Member

Re: Reminder emails continue even after file has been approved.

Thanks Lin Tu!

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