Saving Emails to unique folders in sharepoint.

[Anonymous]

This is more of a "can i do it" post instead of a "how" post. 

I wish to improve the handover process in my area. Or even picking up where a colleague left off due to longterm sickness. 

We contact multiple customers by email and when handover occurs these emails are usually saved and forwarded on. However usually doesn't contain the full picture. 

Im wondering if it be possible for when emails come in (or go out) a copy is saved to sharepoint categorised by customer. This would hopefully be done by looking at the subject and seeing [customer number][customer name] 

I would assume we would need to host an excel spreadsheet on sharepoint as well to vlookup which folders are correct. 

Hope i explained this clearly enough. But do you think its possible or am i being too ambitious?

[ScottShearer]

@Anonymous 

Technically, what you ask can be done but I don't believe it would be reliable.  Anytime you are relying on the subject being formatted in a specific way you are introducing a high probability of errors.  Would it be feasible to look at the from or to email addresses and take some action on that basis?

[Anonymous]

Hi @ScottShearer 

Thank you for your input, that would be a good idea as we are also working on a project to start routinely confirming correct email address on a correct basis. If we tied a document on sharepoint to what tests the email to also be used to categorise the emails then only one spreadsheet would have to be monitored and updated for both processes. 

Would you by chance be aware of any documentation that can assist with emails being sent being able to be categorised into individual folders ? 

[ScottShearer · Accepted solution]

@Anonymous 

To the best of my knowledge, you cannot enforce categories for a shared mailbox across all users.  Categories are set by each individual.

You may want to take a look at creating rules in the shared mailbox.  Here is a link to documentation on this topic.