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abd3127
Level 8

Send email with options sending email in HTML forrmat

Hi,

I am using "Send an email with options" actions which has body in the HTML formatting.
It was sending emails with correct body few days back but now its sending email in HTML format and below it is giving "Show original message" option to see the original email body (In the correct format).

Can anyone clarify why this is happening??

Thankspre.JPG

 

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Re: Send email with options sending email in HTML forrmat

I can see the option now. This helps but I was hoping the update would fix how HTML is displayed the actionable message. Instead it just removes the actionable message and just displays the HTML version of the approval message when HTML = Yes.



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17 REPLIES 17
Community Support Team
Community Support Team

Re: Send email with options sending email in HTML forrmat

Hi @abd3127,

 

Could you please share a screenshot of your flow's configuration?

 

Thanks for your feedback, I have made a test and the issue is confirmed on my side. I would post this issue to my product team, if this issue is solved, I would reply here.

 

Best regards,

Kris

 

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
abd3127
Level 8

Re: Send email with options sending email in HTML forrmat

Hello @v-xida-msft

Below is the screenshot of my configurations of the action send email with options

options.JPG

Thanks 

 

 

Pablos
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hi,

 

does anyone have solution for this issue ? 🙂 I'll be grateful for any help in that case !

 

Best Regards

Paweł

Streamer
Level: Powered On

Re: Send email with options sending email in HTML forrmat

I also encountered this issue. I made no changes to my flow for a week, and all of a sudden the body text is appearing as html code instead of being formatted with HTML.

Dannyboy
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Same here! Having this issue two weeks ago. Hope this issue resolve very soon.

ersula82
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hi there,

 

I'm having the same problem. It's a bunch of html code at the top of my email and it's a horrible mess.

Pablos
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hello,

 

After a couple of tests i've noticed:

 

1) emails on mobile phones are ok,

2) emails on accounts not migrated to cloud also looks fine,

3) main problem with this HTML preview is on all accounts migrated to cloud.

 

I am now speaking with Microsoft Support Engineer, waiting for reply 🙂 !

Super User
Super User

Re: Send email with options sending email in HTML forrmat

@Pablos,

 

Any luck working with the Microsoft Support Engineer?



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Pablos
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hello, 

 

I've received an email on thursday that escalation engineer has been engaged to that issue, waiting for reply with action plan.

Pablos
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hello everyone,

 

please check your flows - you should have new option in "Email with options" - when set to "Yes" it doesn't include html preview in email.  

 

emailwithoptions.PNG

Dannyboy
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hi Pablos, sorry I don’t have this option.
Super User
Super User

Re: Send email with options sending email in HTML forrmat

I am not seeing this option in my connector. I even created a new flow using the connector and I still don't see the option. Hopefully I will see it soon because this is an outstanding issue for us.



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ersula82
Level: Powered On

Re: Send email with options sending email in HTML forrmat

I don't see this option either.

Super User
Super User

Re: Send email with options sending email in HTML forrmat

I can see the option now. This helps but I was hoping the update would fix how HTML is displayed the actionable message. Instead it just removes the actionable message and just displays the HTML version of the approval message when HTML = Yes.



--------------------------------------------------------------------------------
If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

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Highlighted
Dannyboy
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Seeing this option now. Thanks!

ToniJHunter
Level: Power Up

Re: Send email with options sending email in HTML forrmat

How did you get it to show the option.  I am trying to send a straightforward email but without HTML formatting it is useless.  I have used before, but the option simply isn't there now

oabd0250
Level: Powered On

Re: Send email with options sending email in HTML forrmat

Hi there,

 

If you are still facing the same issue, there are 2 things to check.

 

1- Make sure to have the "Use only HTML message option" marked as Yes

if it`s still sending only html messages, then you may do as below

2- add an action called " HTML to Text" before the send email action, and insert the output of it into the body of the email.

 

 

**

if the issue is solved , please don`t forget to click accept solution.

Thanks.

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